How do I change the volume level on Saregama Carvaan Wellness Plug Play?

Press the '+'' & '-'' button on the side panel of Saregama Carvaan Plug – Wellness to increase/decrease the volume respectively.

I am in Bluetooth mode. Can I stream songs from Saregama Carvaan Wellness Plug Play to my mobile phone?

You can only stream music from your phone, laptop or any other Bluetooth enabled device to Saregama Carvaan Wellness Plug Play.

I am in Saregama mode. Can I listen to songs pre-loaded on Saregama Carvaan Wellness Plug Play to my mobile phone?

Songs pre-loaded in Saregama Carvaan Wellness Plug Play cannot be played on mobile phone.

Is there FM / AM in Saregama Carvaan Wellness Plug Play?

No, Saregama Carvaan Wellness Plug Play does not support FM / AM.

Does Saregama Carvaan Wellness Plug Play come with a remote?

Saregama Carvaan Wellness Plug Play does not come with a remote.

Can I connect my wired earphones to Saregama Carvaan Wellness Plug Play?

No, as there is no Aux port on Saregama Carvaan Wellness Plug Play, you cannot connect earphones / headphones to the music player.

What are the different colour variants available in Saregama Carvaan Wellness Plug Play?

Saregama Carvaan Wellness Plug Play is available in Orchid Purple Colour.

Can I answer phone calls via bluetooth on Saregama Carvaan Wellness Plug Play?

Saregama Carvaan Wellness Plug Play supports only 1-way bluetooth communication. Hence, you can stream songs stored on your phone or music streaming apps onto Saregama Carvaan Wellness Plug Play speakers. However, you cannot answer phone calls using the speakers.

Can I connect Saregama Carvaan Wellness Plug Play using an AUX cable to an external device and play music?

No. Saregama Carvaan Wellness Plug Play does not support an Aux port, however it does support Bluetooth to connect any external device to play songs

Is there an auto on/off timer in Saregama Carvaan Wellness Plug Play?

A: No, there is no auto on/off timer in Saregama Carvaan Wellness Plug Play

Is the warranty applicable only in India?

Yes. The warranty on Saregama Carvaan Wellness Plug Play is applicable only in India.

What if I lose my warranty card?

A warranty card is typically used to indicate the date of purchase. In case you lose the warranty card, you can provide us with original invoice for Saregama Carvaan Wellness Plug Play.

I have gifted my friend Saregama Carvaan Plug Play from Saregama.com. How do I track the status of my order?

To track the status of your order, go to   Saregama Carvaan Plug Play > Buy Now >  Track Your Order

I ordered a Saregama Carvaan Plug Play on Saregama.com. I want to cancel my order. I am unable to do so. Why?

You can cancel an order only prior to dispatch.

To check your order status, go to  Saregama Carvaan Plug Play > Buy Now >  Track Your Order

How does the amount get refunded in case of cancellation?

Refunds will be credited to the respective account if payment was made via credit card, debit card, net banking or PayTM. It will take approximately 7-21 working days to process the refund.

What is the Warranty Policy?

Saregama Carvaan Plug Play comes with 6 months warranty.

Warranty will be valid only when the Warranty Card or original Purchase Invoice is presented.

• Saregama reserves the right to decline warranty service, if the above documents are not presented or if the information contained is incomplete or the Warranty Card is found to be tampered with
• This Warranty shall not cover any damages resulting from un-authorized adaptations or adjustments to the product
• This Warranty will be void if the serial no. on the product has been altered, removed or defaced
• This Warranty does not cover damage caused to the product due to improper usage by the customer or incorrect connection of the product to any external equipment which not approved by Saregama. Any deficiency in product performance due to signal reception through third party equipment or third party software will not be under the purview of this warranty
• This Warranty does not apply to normal wear and tear to the memory card, speaker, battery and display panel if the product is used in commercial, business, industrial, educational or rental applications
• This Warranty shall not apply to damages caused to the product by accident, lightening, fire, water or liquid spillages, sudden drops, excessive shock or any external cause beyond Saregama's control and/or any damage caused due to tampering of the product by an unauthorized agent
• This Warranty does not cover liability for loss of data. If the content of the memory is altered, deleted, or in any way modified, Saregama shall not be responsible and if serviced under warranty, the product will be returned configured as originally purchased
• Saregama reserves the right to replace the defective part with an equivalent and/or reconditioned unit In case of an Online purchase / purchase through any retail store / shop, customer can report the issue by calling our Toll Free no.  or call on  18001027799and emailing us the copy of the invoice on feedback@saregama.com or can directly email the issue on feedback@saregama.com with the copy of the invoice. or Whatsapp us on 8657499000
• Once a complaint is received with a valid invoice copy, pickup and delivery of the product will be arranged by Saregama. The replacement will be offered at no additional charges Warranty period i.e. 6 months from date of purchase and will be accepted only if the invoice is shared with Saregama while raising a warranty claim.
• In absence of a valid invoice, product will be considered out of warranty.
• In case of out of warranty, service engineer visit charges to be borne by the customer are as follows:

• For Saregama Carvaan Plug Play - Rs. 500/- + GST

• After repairs/replacement, warranty will remain only for the unexpired period of the warranty. No extension of warranty period will be done
• Saregama Carvaan Mini Pop Policy will retain any replaced part/s or component/s
• The company's obligation shall be limited to repair or providing replacement of part/s only with maximum claim/s, if entertained by the company, limited to the purchase price
• Technological advances and Product availability status may result in your receiving a replacement
• product with a lower selling price than the original Product you purchased. Product equivalence will be determined by solely by Saregama
• The warranty is issued at Kolkata, and Courts at Kolkata shall have exclusive jurisdiction over matters covered or flowing from this warranty.

What does Saregama Carvaan Plug Play warranty cover?

Saregama Carvaan Plug Play comes with 6 months warranty.

Warranty will be valid only when the Warranty Card or original Purchase Invoice is presented.

The warranty covers the following:

• Saregama reserves the right to decline warranty service, if the above documents are not presented or if the information contained is incomplete or the Warranty Card is found to be tampered with
• Repair or replacement will be carried out through the Company's Service Centers or its Authorised Dealers.
• This warranty applies only to Products purchased within the territory of India ("Territory").
• This Warranty shall not cover any damages resulting from un-authorized adaptations or adjustments to the product.
• This Warranty will be void if the serial no. on the product has been altered, removed or defaced.
• This Warranty does not cover damage caused to the product due to improper usage by the customer or incorrect connection of the product to any external equipment which not approved by Saregama. Any deficiency in product performance due to signal reception through third party equipment or third party software will not be under the purview of this warranty
• This Warranty does not apply to normal wear and tear to the memory card, speaker, battery and display panel if the product is used in commercial, business, industrial, educational or rental applications
• This Warranty shall not apply to damages caused to the product by accident, lightening, fire, abnormal voltage, while in transit to service center or purchaser's residence water or liquid spillages, sudden drops, acts of god, excessive shock or any external cause beyond Saregama's control and/or any damage caused due to tampering of the product by an unauthorized agent
• This Warranty does not cover liability for loss of data. If the content of the memory is altered, deleted, or in any way modified, Saregama shall not be responsible and if serviced under warranty, the product will be returned configured as originally purchased
• Saregama reserves the right to replace the defective part with an equivalent and/or reconditioned unit
• Saregama will retain any replaced part/s or component/s
• The company's obligation shall be limited to repair or providing replacement of part/s only with maximum claim/s, if entertained by the company, limited to the purchase price
• Technological advances and Product availability status may result in your receiving a replacement product with a lower selling price than the original Product you purchased. Product equivalence will be determined by solely by Saregama
• The warranty is issued at Kolkata, and Courts at Kolkata shall have exclusive jurisdiction over matters covered or flowing from this warranty.

I have an issue with Saregama Carvaan Plug Play. Where can I raise a complaint?

If you are facing an issue with Saregama Carvaan Plug Play, please write to us on  feedback@saregama.com  or call on  18001027799  (9:00 am to 9:00 pm) or WhatsApp us on 8657499000. This is applicable for your purchase from any retail store / shop / e-commerce website.

What if I lose my warranty card?

A warranty card is typically used to indicate the date of purchase. In case you lose the warranty card, you can provide us with original invoice for Saregama Carvaan Plug Play

I purchased Saregama Carvaan Plug Play online. No warranty card has been issued to me. Can I still take advantage of the warranty cover?

To take advantage of the warranty cover, you can provide us with the original invoice for Saregama Carvaan Plug Play.

Can I extend the warranty?

No, there is no such facility right now.

What is Dead on Arrival Policy?

Dead on arrival applies when a newly purchased product does not function at all. In such a case, it will be replaced free of cost by our service centre. To report such a case mail as on  feedback@saregama.com . or call us on  18001027799  (9:00 am to 9:00 pm) or WhatsApp us on 8657499000.

If the product is found defective after checking by the service centre then a new product or equivalent product will be issued against the faulty product. Under all circumstances, the decision whether Product is DOA or not rests solely with Saregama.

Dead on arrival doesn't apply to the following cases:

• If the product has been damaged / tampered/mishandled with by the customer
• If the customer is not able to provide the original invoice
• Loss of any spare part by the customer
• Any other wear and tear caused to the product by the customer
• Any issues related to any 3rd party products/services from any unauthorized Saregama Carvaan Plug Play dealer
• Products damaged while being used DO NOT qualify for a refund or replacement but can be taken up in warranty

What is the Refund/ return Policy?

Any refund will be made only in case the order is cancelled before the dispatch. If the product has been dispatched to the customer, no refund shall be done.