FAQs

What are different sections of Saregama.com?

Saregama.com mainly has the following sections:

Music Store

  • The Saregama Music Store is a one stop destination to buy and download songs from a variety of genres like Hindi Films, Regional Films, Classical, Devotional, Ghazal & Sufi, Remix, Rabindra Sangeet and Nazrul Geet
  • The Saregama Music Store also showcases the songs by legends like Kishore Kumar, Lata Mangeshkar, Pt. Ravi Shankar, Jagjit Singh, Anup Jalota etc.

Apps

  • Currently, this section showcases detailed information about the content, different sections and price points of all the app launched by Saregama

License Songs

  • This section is popularly known as Song Selector and is mainly designed for helping production houses, ad agencies and other businesses to license songs for Saregama

Music Cards

  • Currently, this section showcases detailed information about content, price points, point of purchase for music cards launched by Saregama

Carvaan

  • This section brings to you Saregama Carvaan, a portable audio player which comes with 5000 pre-loaded songs from legends like Asha Bhosle, Lata Mangeshkar, Kishore Kumar etc.

Carvaan Mini

  • Carvaan mini is a Bluetooth player that comes pre-loaded with 251 MP3 songs.

On what devices can I use saregama.com?

You can access Saregama.com on any desktop, laptop, mobile phone and tablets.

In which countries is Saregama.com available?

Saregama.com is available across the globe on desktops, laptops, Android and iOS based mobile phones and tablets.

I am facing an issues with saregama.com, whom do I contact?

For any suggestions or grievances please write to us at feedback@saregama.com
Alternatively you can also call us on: 08879020195

  • Tertiary & Warranty reward program

Can you give more information about the offer

Customers successfully completing the tertiary registration & warranty activation through retail/online are applicable of selective promotions from time to time. This is on sole discretion of management and offer may vary from customer to customer

I got a different offer from my friend

Offer is different for each customer & hence it is not necessary that it will be same as previous customer’s offer

How do I redeem the offer

To redeem click on the link provided on the SMS and enter the coupon code provided. This is redeemable only for online channel.

How long are the promo code valid

Promo codes are valid for 1 year from the date of purchase or link generation whichever is earlier

I did not get an SMS after my purchase.

Please ask the retailer to register the Carvaan/Mini with your mobile number and activate warranty, despite the customer doesn’t get offer, write to our customer care team, with invoice, product serial number and other details

What is the Saregama Music Store?

In this section, you can browse through the Saregama catalogue, preview songs for 90 seconds and even get awesome deals.

So that our catalogue is quick and easy to navigate, we have categorized our music collection across genres like Hindi Films, Regional Films, Classical, Devotional, Ghazal & Sufi, Remix, Rabindra Sangeet and Nazrul Geet.

Songs that you have purchased will be listed in the download manager section of our website.

What is the difference between MP3 and HD format?

MP3 Format:

  • The audio of songs in MP3 format are typically compressed to make them compatible with mobile phones, laptops, Bluetooth speakers and other portable devices
  • An MP3 song typically has a file size of 4-5 MB

HD Format:

  • Songs in HD or WAV format are typically used for playout on high fidelity speakers and stereo systems. This is because songs in this format are not compressed.
  • The file size of WAV usually is 30 MB

What can I purchase in HD format?

You can purchase individual songs and albums in HD format.

Can I access the Sargeama Music Store on my mobile device?

Yes. You can access, buy and view the list of purchased content on your desktop, laptop, mobile phone and tablet.

If you are an Android/ Windows user, you will be able to download the songs directly to your mobile phones and tablets

If you are an iOS user, you will have to download the songs from your desktop or laptop and then transfer it to your iphone/ipad.

Can I access the Saregama Music Store irrespective of whether I have the internet or not?

You will require the internet to access the Saregama Music Store. However, you will be able to playout the downloaded songs even without the internet, from the music library of your mobile device or the download folder of your desktop/ laptop.

While browsing through the Saregama Music Store, I tried playing a song. It started and then stopped abruptly. Why did this happen?

If you have not purchased a song, you can preview a song for only 90 seconds on the Saregama Music Store.

Your 90 seconds preview got probably over and hence the song stopped playing.

To listen to the complete song, please purchase and download the song.

Is login mandatory to access the Saregama Music Store?

You need to login to purchase or download songs. However, you can browse our collection without being logged in.

What are the different modes of login?

You can sign in via Facebook, G+, email ID or mobile no.

I am trying to sign in to Saregama Music Store via email ID. However, I have forgotten my password. What should I do?

If you have forgotten your password, please follow the simple steps listed below:

  • Go to the sign via email ID tab on the Saregama Music Store
  • Enter your email ID
  • Click 'Forgot Password'
  • You will receive a password reset link from Saregama on your email ID
  • Click on the link
  • Enter a new password
  • You will be signed in to Saregama Music Store

I signed up using my email account. I want to now login using my G+ ID or my Facebook ID. Will I be able to do this?

You can sign up and then login interchangeably using any mode Facebook, G+ or email ID, as long as your email ID is the same.

I can see a cart symbol on the top right hand corner of the screen. What is it?

Just like any other website, the cart symbol carries a list of all the content you intend to buy.

To add an item to the cart, go to the song/ album of your choice and click the 'Add' button

Once you are done selecting all the songs/ albums that you wish to buy, go ahead and pay for them in a single transaction from the cart.

You can always choose to remove the item later from the cart if you change your mind.

If you have availed an offer by coupon code, this coupon code will reflect in the cart along with the appropriate discount.

If you have not chosen an offer, click on 'Get a coupon code' button to see a list of available offers.

I can see a number on the cart. What does it indicate?

The number on the cart indicates the total number of songs and albums added to your cart.

How do I add a song to the cart?

To add a song to the cart, follow the simple steps given below:

  • Click 'ADD' button given next to each song
  • Select the format of the song you want to buy
  • You will receive a confirmation that the song has been added to the cart

How do I add an album to the cart?

To add an album to the cart, follow the simple steps given below:

  • Select the album you want to buy
  • Click 'ADD' button
  • You will receive a confirmation that the album has been added to the cart

Can I buy both the MP3 and the HD versions for a particular song ?

No. You can add a song or album to the cart only once. However, if you have chosen a song in MP3 format you may choose to add the HD format to the cart and vice versa as well.

You can add the song or album to the cart again, only if you have removed it from the cart.

I have added a few songs and albums to the cart while browsing through the Saregama Music Store from the desktop. Will I be able to access the same list while accessing the Saregama Music Store on my mobile device?

Assuming you login exactly with the same credentials, you will be able to view the items in the cart irrespective of the device you are browsing from.

If you have not logged in, on either one or both the devices, the items in the cart will not be in sync.

Can I remove any song or album from the cart?

Simply click 'X' next to any item to remove it from the cart.

I can see a download symbol on the top right hand corner of the screen. What is it?

Once you complete your purchase transaction, the songs/ albums, that you have bought, will be listed here.

You can download/ re-download your songs from here. You will be able to see a list of purchased content only if you are logged in.

You may choose to download the songs immediately or at any point in future.

I can see a number on the download manager icon. What does it indicate?

The number on the download manager icon indicates the total number of songs and albums that have been purchased and never downloaded.

Do I need the internet to download songs from the download manager?

Yes. You will need internet connectivity to download the songs that you have purchased.

I have downloaded a song once. Can I download the same song again?

Yes. You can download any song that you have purchased a maximum of 10 times. If you have exceeded this limit, and wish to download the same song again, you will have to re purchase it.

I had purchased and downloaded a few songs on my desktop, while browsing through the Saregama Music Store. I now wish to download the same songs on my Andorid device. What should I do?

You can download the songs on to your Android device by following the simple steps listed below:

  • Go to the Saregama Music Store
  • Login from your Android device with the same login credentials as you had used on the desktop
  • Go to the 'Download Manager' section
  • Download the songs that you have purchased
  • Access the downloaded songs from the Music Folder on your Android device

Will the songs that I download belong to me forever?

Yes. The songs that you have downloaded belong to you forever.

Why am I unable to download the songs that I have purchased on my iOS device?

The Apple ecosystem doesn't allow an iOS user to download music from any source other than iTunes. Therefore, you can buy a song from the Saregama Music Store but not download it to your iOS device.

If you wish to enjoy your purchased music on your iOS device, you will need to transfer these songs from your desktop/ laptop to your iOS device via iTunes.

Can I transfer the downloaded songs from my desktop to my mobile phone or any other device?

Yes. Once you purchase songs from the Saregama Music Store, you own these songs. You can freely transfer these downloaded songs from one device to another.

What is the 'Share' icon next to each song?

The 'share' feature allows you to share a link of a particular song listed on the Saregama Music Store with your friends and family via Email, Facebook, and Twitter etc.

How do I buy a song/ album from the Saregama Music Store?

To buy a song/album from the Saregama Music Store, please follow the simple steps below:

  • Add a song/ album of your choice to the cart, click the 'Add' button
  • Go to the cart to review your wish list
  • Apply/ modify the coupon code if you wish to
  • Click 'Proceed to Pay'
  • Select payment mechanisms
  • You can pay using paytm wallet, credit card, debit card, net banking or mobile billing
  • Download the song/ album from the download manager

Can I purchase a single song from the album?

Yes. You can purchase a single song from the album as well.

To buy a single song from the album, please follow the steps below:

  • Click on 'Buy Individual Songs'
  • Add the song to cart
  • Go to cart and review you cart
  • Proceed to pay

What is the price of an individual song?

The price of the song varies basis the format of the song you choose to buy

  • MP3 songs are priced at $0.49 per song
  • HD songs are priced at $1.95 per song

Do all albums have the same price?

No. Every album is priced differently. Albums on the Saregama Music Store range from $1.44 .

Can I buy both MP3 and HD versions of the same song?

Yes. You can buy both MP3 and HD versions of the same song. Please remember, you will also be charged differently for both the song formats.

Are the songs and albums priced differently on the desktop version and mobile version of the Saregama Music Store?

No. The prices of the songs and albums remain the same irrespective of the device you are accessing the Saregama Music Store from.

What are the different payment options available to purchase a song/album?

You can choose to pay via via paytm wallet, credit card, debit card, net banking or mobile billing.

Mobile billing can be used as a payment option only if the net payable amount is Rs. 300 or less.

How does mobile billing work?

You can use mobile billing only if the net payable amount of your transaction is Rs. 300 or less. To use this option, click on 'Mobile Billing' when you proceed to pay from the cart. Then follow the simple steps below:

  • Select Mobile Billing as a payment option
  • Click on 'Make Payment'
  • Select your mobile network from the list, enter your Mobile no. and click 'Continue'
  • Enter the 4 digit pin sent to you on your mobile no. and click 'Confirm'
    • o If you have a prepaid connection, the net payable amount will be deducted from your prepaid balance.
    • o If you have a postpaid connection, the payable amount will be added to your phone bill for that month.
  • Download the songs/ albums that you have purchased

My mobile operator is not listed under the mobile billing option. Why?

It is our constant endeavor to improve your experience on the Saregama Music Store. We are in discussion with different operators to expand our existing payment options. However, this may take time. Until then, you may choose any other payment option from the list.

I am looking for a specific song. I can't find it on the Saregama Music Store. Why?

Make sure you have spelt the name of the song correctly when you search the Saregama Music Store. If you are still unable to find it, it is probably because that song does not belong to Saregama India Ltd.

Where will the songs and albums that I have downloaded reside?

If you have downloaded songs/ albums on your desktop or laptop: the songs will be saved to your native download folder.

If you have downloaded songs/albums on your Android device: the songs will be saved to the music folder on your device

If you wish to enjoy your purchased music on your iOS device, you will need to transfer these songs from your desktop/ laptop to your iOS device via iTunes.

I am trying to search a song but I am unable to find that song on the Saregama Music Store. Why is it so?

Make sure you have spelt the name of the song correctly when you search the Saregama Music Store. If you are still unable to find it, it is probably because that song does not belong to Saregama India Ltd.

Why are there no songs by international artistes on the Saregama Music Store?

The Saregama Music Store currently hosts content that is owned by Saregama India Ltd. Currently Saregama India Ltd. doesn't own any international music label.

What is Saregama Music Cards?

Saregama Music Card is a portable USB device pre-loaded with 150+ HD quality songs (320 Kbps bit rate MP3 files). It can be connected to a laptop/ desktop, the stereo system of a car or any other media with USB connectivity.

Moreover, it also comes with a personal storage space of over 1 GB that allows you to save your personal collection of music.

The Saregama Music cards are based on themes such as Romance, Shakti, Lata Mangeshkar, Sufi etc. and range from Rs 500 to Rs 600

What are the different music cards available on saregama.com?

Currently, we host over 20 Music cards and we keep adding more to the catalogue every month.

Can I buy a Music Card from the Saregama website?

Yes. You can buy music cards from the website.

To buy a music card, please follow the steps below:

  • Go to Music Cards tab on www.saregama.com
  • Go to the page of the music card you wish to purchase
  • Click on the Buy icon
  • Fill in your details and choose to Gift yourself
  • Pay for the music card
  • The music card will be delivered to you

I am based in USA. I wish to buy a music card. How can I buy it?

Sure, Our music cards are available on amazon.com also. You may go ahead and buy from there.

I can see one of the music card as customizable music card. What is that?

The USB based customizable music card enables you to select upto 200 MP3 songs to create a personalized playlist. You can also customize the cover of the music card with personal photos and text making it a perfect gift for your loved ones.

How many songs can be added to the customizable music card?

You can select upto 200 MP3 songs to be added to your customizable music card.

Can I reorder the songs that I have added to the playlist of my customizable music card?

Yes. On Saregama.com, once you select the songs to be added to your music card, simply click and drag the song to the desired position on your playlist.

Please note, you will be able to modify the playlist (add/ delete/reorder) songs only at the song selection stage. Once you proceed this option will no longer be available.

I want to delete a song from the playlist of my customizable music card. Can I do it?

Yes. On Saregama.com, once you have selected a song for the customizable music card playlist, you will be able to see a ‘delete option’ placed next to each song. Simply click this icon to delete the song.

Please note, you will be able to modify the playlist (add/ delete/reorder) songs only at the song selection stage. Once you proceed this option will no longer be available.

Can I proceed to payment without selecting an image for the cover of my customizable music card?

An image for the cover of customizable music card is mandatory. You will need to either upload a personal photo or choose from any of the standard templates provided to you.

Can I proceed to payment without adding text for the cover of my customizable music card?

Yes. You may choose to not add text to the cover of your customizable music card.

Can I only add Hindi film songs to the customizable music card?

No. You can add songs from any of the available categories i.e. regional music, Hindi music, classical, ghazals & sufi and devotional.

Can I preview the songs before adding it to the playlist of my customizable music card?

Yes. You can preview the songs for 90 seconds. Simply click on the thumbnail poster of the song you want to preview.

How many customizable music cards can I order?

You can order 10 units of customized music cards in a single transaction.

I am based in India. I want to gift a customizable music card to my friend in USA. I am unable to do so. Why?

Currently, customizable music cards are available for sale only in India.

Return Policy

Can I return Saregama Music Cards?

Saregama Music card is a non- returnable Music Card. You can return only if the Music Card is damaged at the time of receiving or if you receive a defective Music Card.

Is there a time frame to raise a return request?

Return request must be filed within 12 hours of receiving the damaged Music Card and your Music Card needs to have the receipt of proof of purchase.

What is the return process?

The return process is as follows:

  • Go to saregama.com > Contact Us and write to us with the details of the Music Card and reason to return
  • Once the return request is raised, we will send across our courier agent who will pick up the card from the delivery address
  • We will fully examine it the Music Card and notify you via e-mail address shared by you, within a reasonable period of time, whether or not you are entitled to a refund as a result of the defect
  • If you are entitled to a refund, the refund for return will be initiated within 7-21 working days from the date of receiving the returned Music Card
  • If you are not entitled to a refund, Music card will be couriered to the delivery address again

Can I return the Music Card/customizable music card because I changed my mind and I no longer want that Music Card/customizable music card?

Music Card can be returned only in case of it being received in a defective/damaged state. The return will not be accepted if the Music Card is in a good state or just in case you changed your mind.

  • Damaged/ defective Music Cards must be returned in the original condition they were received in with all the accompanying accessories and in the original manufacturer's box/packaging
  • Only Music Cards fulfilled by Saregama India Limited will be eligible for return in case of any defect/damage.
  • Return request must be raised with 12 hours of receiving the Music Card

How do I return a customizable music card?

Once we confirm that your customizable music card is entitled for a refund, we will schedule a pickup of the customizable music card and the same will be picked up from your doorstep by our courier agent.

How will refund for return be executed for my order of customizable music card?

If I have paid through Debit Card, Credit Card or Net Banking: the refund will be credited back to your same bank account through which you paid for the customizable music card. The return will be initiated within 7-21 working days.

If I have paid through Paytm: the refund will be credited back to your Paytm account within 7-21 working days

Will you replace the customizable music card instead of refund for return?

The customizable music card will not be replaced. However, in case you want a new customizable music card you need to place a fresh order on our website.

How will refund be executed for my order of music card?

In case you have paid using Debit Card, Credit Card, Net Banking or PayTM wallet: the amount will be credited back in the respective account through which the payment has been made within 7-21 working days.

In case you have paid using CoD: you will have to write back to us on feedback@saregama with the bank account details, your name and the branch name. We will transfer the money to the account details provided within 7-21 working days.

I have brought a Music Card. However, I have changed my mind and want to buy another SKU. Can I get it replaced?

No. once delivered, the music card cannot be replaced.

To buy any other Music Card of your choice, you will have to place an order.

Can I replace & exchange the customizable music card?

No. customizable music card once purchased shall not be replaced or exchanged except in the event of any manufacturing defect in the Customizable Music Card.

Cancellation Policy

I have ordered for a Music Card. However, now I no longer want the Music Card. Can I cancel the order?

Yes. You can cancel the order. An order can be cancelled only if your order hasn't been dispatched. Once dispatched, order cancellation will not be accepted.

To track your order status and/or cancel the order, go to Saregama.com > Music Cards> Track Order

How do I cancel the order of my music card?

To track your order status and/or cancel the order, go to Saregama.com > Music Cards> Track Order

The order cancellation may take 0-6 hours to reflect the status as cancelled.

How does the amount get refunded in case of cancellation of my music card?

If you have paid using Debit Card, Credit Card, Net Banking or PayTM wallet: the amount will be credited back in the respective account through which the payment has been made within 7-21 working days.

In case you had opted for Cash on Delivery (CoD), no amount would have been deducted

Can I cancel the order for my customizable music card after placing an order on Saregama.com?

No. Once you have placed an order for customizable music card, it cannot be cancelled.

What is the warranty period for music card/customizable music card?

Music card/customizable music card comes with a 6 months warranty against manufacturing defects.

I am trying to Gift Saregama Music card to my friend based in USA. I am unable to do so. Why?

Currently, Saregama Music cards can be gifted to users who reside in India

What is the maximum number of music cards I can gift?

You can gift a maximum of 10 pieces of the same Music card in a single transaction

What are the payment options available if I want to gift a Music Card?

If you are based in India: You can pay via PayTm wallet, credit card, debit card or net banking

If you are based outside India: You can only pay via credit card

I have gifted my friend a music card. I want to track the status of my order. How can I do so?

To check your order status, go to Gift Music > Saregama Music Cards > Track Your Order

I want to cancel my order for music card. I am unable to do so. Why?

Cancellation is allowed only until your order hasn't been dispatched. Your order must have been dispatched and hence, you are unable to cancel it.

To check your order status, go to Gift Music > Saregama Music Cards > Track Your Order

What is Gift Yourself?

In case you want to purchase the music card for yourself, you can choose to 'Gift Yourself'.

On selecting to gift yourself, the sender details get auto filled to receiver details and you will not have to repeat the process.

What is Saregama Carvaan?

Saregama Carvaan is a music player that comes with 5000 pre-loaded MP3 songs from the Saregama catalogue. The songs are categorized by Artistes, Moods and Geetmala Hits.

Artiste category: 24 channels dedicated to legends like Lata Mangeshkar, Mohammed Rafi, Kishore Kumar, Jagjit Singh etc.

Moods category: 9 mood based channels including Romance, Sad, Happy and Sufi.

Geetmala Hits category: 50 Geetmala channels spanning across five decades of the Geetmala Ki Chaon Mein collection by Ameen Sayani.

You can also enjoy FM channels or listen to your personal collection of music via Bluetooth and USB.

How do I power on/ off Saregama Carvaan?

To power on/ off Saregama Carvaan, press the power button on the top right hand corner.

What are the different colour variants available in Saregama Carvaan?

Saregama Carvaan currently is available only in one colour - Porcelain White

Can I answer phone calls using Saregama Carvaan bluetooth?

There is no call answering feature. Saregama Carvaan supports only Bluetooth pairing and music streaming via the Carvaan speakers.

Can I connect Saregama Carvaan using an AUX to an external device and play music? bluetooth

There is no AUX support. It cannot be connected to an external music player or a device. But it does offer headphone jack.

What are the different tune in modes available on Saregama Carvaan?

Saregama Carvaan has 4 modes i.e. Saregama mode, Bluetooth mode, FM mode and USB mode. To switch to any of these modes, press the corresponding button on Saregama Carvaan.

Here's a quick summary of what you can look forward to in each of these modes:

  • Saregama Mode: Enjoy 5000 pre-loaded songs from the Saregama catalogue spamming across categories like Artistes, moods and Geetmala. The songs spam across genres like ghazals, bollywood, devotional etc.
  • Bluetooth mode: Stream songs on your personal devices like mobile phone, tablets via Bluetooth to Saregama Carvaan
  • FM mode: Tune in to local FM channels
  • USB mode: Plug your USB Flash drivein to Saregama Carvaan to enjoy your personal collection of MP3 songs

When you power on Saregama Carvaan for the very first time or reset it, it will automatically be set to the default mode i.e. Saregama mode.

How do I navigate Artistes, Moods and Geetmala categories in Saregama mode?

When you switch to Saregama mode, by default one of the stations from the Artistes category will start playing automatically.

To switch to another category (Moods/ Geetmala), press the corresponding category button.

To change stations within a category, turn the station selector left/ right.

Here's a quick summary of the music that you can enjoy within each category:

  • Artistes - 24 music stations dedicated to bollywood legends like Kishore Kumar, Lata Mangeshkar, Mohammed Rafi and others
  • Moods - 9 music stations covering moods like Romance, Happy, Sad etc.
  • Geetmala - 50 music stations spanning across five decades of the Geetmala Ki Chaon Mein collection by Ameen Sayani

I can see a big dial on Saregama Carvaan. What is it?

This dial is a station selector and allows you to switch between music stations.

Here's how you can use the station selector across different modes:

  • Saregama mode: turn left/ right to change music stations when within Artistes/ Moods/ Geetmala category
  • USB mode: turn left/ right to navigate across folders on the pen drive
  • FM mode: turn left/ right to change to previous/ next FM channel

Note: the station selector is disabled in Bluetooth mode

I can see <> buttons. What is it?

<> buttons represent the previous/ next respectively.

Here's how you can use these buttons across modes:

  • Saregama mode: go to previous/ next song
  • USB mode: go to previous/ next song
  • FM mode: go to previous/ next FM channel

Note: <> buttons are disabled in Bluetooth mode.

How do I change the volume level on Saregama Carvaan?

There is a volume dial on the right side of Saregama Carvaan. Move the dial up/ down to change the volume.

What information is shown on the display panel?

Here's the list of details shown on the display panel:

a. Mode indicator

  • Saregama mode: the panel shows the name of music station and name of the song that is currently playing
  • Bluetooth mode: Bluetooth indicator on the panel will be displayed. In addition, you will also be able to see whether or not your Bluetooth device is currently connected to Saregama Carvaan
  • USB mode: the panel shows the folder name and song name that is currently playing
  • FM mode: FM indicator on the panel will be displayed. You will also be able to see the frequency of the FM channel that is currently being played

b. Battery

  • Whenever Saregama Carvaan is in use, the battery indicator will always be displayed on the panel

What happens if I press the reset button?

When you press the reset button, Saregama Carvaan will be set to default factory settings. In this case, you will need to re-pair your Bluetooth device and re-set the category/ channel, you would like to listen to.

There is a light indicator next to the power button with a battery icon. What is it?

The light indicator turns on when Saregama Carvaan is being charged. This light is automatically turned off when the battery is fully charged.

How do I pair my mobile phone via Bluetooth to Saregama Carvaan?

To pair your mobile phone to Saregama Carvaan, follow the steps below:

  • Press the Bluetooth mode button on Saregama Carvaan
  • On your mobile phone, turn on Bluetooth. Select 'Saregama Carvaan' from the list of available bluetooth devices
  • Your mobile phone will now get paired automatically with Saregama Carvaan

Once your mobile phone is paired, the display panel on Saregama Carvaan will show 'BT Device Paired'.

Please note:

a. At any given time, you can pair only one device with Saregama Carvaan

I am in Bluetooth mode. Can I stream songs from Saregama Carvaan to my mobile phone?

You can only stream music from your phone, laptop or any other Bluetooth enabled device to Saregama Carvaan.

How do I listen to songs stored on my pen drive on Saregama Carvaan?

To play songs from your pen drive on Saregama Carvaan, follow the steps below:

  • Plug your pen drive into the USB port on Saregama Carvaan
  • Press the USB mode button
  • The first available song will start playing automatically
  • To move across folders on your pen drive, turn the station selector left./ right

Please note:

  • Saregama Carvaan supports pen drive upto USB version 2.0
  • You cannot play songs from external hard drives, mobile phones, laptops etc. on Saregama Carvaan. You can only play songs from pen drives with a storage capacity upto 64 GB

How do I set FM channels on Saregama Carvaan?

To listen to an FM channel, follow the steps below:

  • Press the FM mode button
  • The first available FM channel will automatically start playing
  • To switch to another FM channel, turn the station selector left/right or press the < > buttons

I am in FM mode. Can Saregama Carvaan also receive AM/ SW radio signals?

Only FM channels will play in FM mode. Other radio channels on AM, SW bands will not work.

Catching of external FM signal entirely depends on the strength of the signal in your area. If the location or area where you have kept the Saregama Carvaan has a weak FM signal, there is a possibility that you may face interruption in FM output.

Does Saregama Carvaan come with a remote?

Yes. Saregama Carvaan comes with a remote.

Please describe the functionality of the Saregama Carvaan remote.

You can use the remote in the following instances:

  • Mode selection: to select your preferred mode
  • Category selection: to select your preferred category when in Saregama mode
  • Manage song playout: to move to the next/ previous song or play/ pause the song
  • Volume control: to increase/ decrease volume

Can I power on Saregama Carvaan from the remote?

No. the remote does not allow you to power on/ off Saregama Carvaan

  • Open the battery compartment
  • Insert a fresh CR2025 battery with the correct polarity (-/+)
  • Close the battery compartment
  • Discard the used battery

Which batteries can be used in Saregama Carvaan remote?

A CR2025 battery is used in Saregama Carvaan remote.

Does the remote come in different colours?

No. The remote comes only in one colour.

Is there any warranty on the remote?

No. there is no warranty on the remote.

I have misplaced/ lost the remote. What should I do?

If you have misplaced/ lost the remote, you can order another remote from Click here

What are the charges of buying an additional remote?

Remote is sold separately at Rs 150 per unit. Shipping charge of Rs 100 will be levied separately. Ensure to buy remote only if your unit is remote compatible.

I have bought an additional remote. However, it is not working with my Carvaan - Bengali. Why so?

Your Carvaan may not be remote compatible and hence, the remote is not working.

What are the size specifications of Saregama Carvaan ?

Here are the dimensions approx: 27 cm (L), 17 CM (H), 8 Cm (W)

What is the weight of Saregama Carvaan?

The standalone weight of the Saregama Carvaan unit is approximately 1.5 kgs.

What is the power of the speakers?

The power of Saregama Carvaan speakers is 6 Watts.

Does Saregama Carvaan have a slot for a micro USB card?

There is no Micro SD slot on Saregama Carvaan.

What is the battery and adaptor specification?

Saregama Carvaan has a rechargeable Li-Ion battery with a capacity of 2200 mAh.

How do I charge Saregama Carvaan?

Saregama Carvaan comes along with a power chord. Connect one end of the chord to any compatible adaptor and the other end to the micro USB port on the back panel of Saregama Carvaan. Turn on the switch and Saregama Carvaan will start charging.

It takes 2-3 hours to charge Saregama Carvaan completely. Whilst the battery is being charged, you will be able to see a red colour light next to the power button. This light will automatically turn off when the battery has been fully charged.

A fully charged battery, should last for 5-6 hours of playout time.

You can also look at the battery icon on the display panel for an indication of how much charge is available on Saregama Carvaan.

If you wish, you can also detach the adaptor and plug the cable into an alternate USB port on your laptop, music system etc. to charge Saregama Carvaan.

Please note, you cannot use Saregama Carvaan to charge any other device like a mobile phone/ tablet.

I have lost the charger that came along with Saregama Carvaan. Is there any other way I can charge Saregama Carvaan?

You can use a power bank or any mobile phone/ tablet charger that has a micro USB cable to charge Saregama Carvaan. Any charger compatible with an Android device can be used to charge Saregama Carvaan.

Can I use Saregama Carvaan whilst it is being charged?

You can use Saregama Carvaan whilst it is being charged.

How long does the battery last on single complete charge?

Once charged completely, enjoy 5 hours of playtime.

What does the warranty cover?

The warranty covers the following:

a. 1-year warranty on all parts of the Saregama Carvaan. This includes repair, replacement of damaged parts and servicing

What if lose my warranty card?

A warranty card is typically used to indicate the date of purchase. In case you lose the warranty card, you can provide us with original invoice for Saregama Carvaan.

I purchased Saregama Carvaan online. No warranty card has been issued to me. Can I still take advantage of the warranty cover?

To take advantage of the warranty cover, you can provide us with the original invoice of Saregama Carvaan.

Is the warranty applicable only in U.S.A.?

Yes. The warranty on Saregama Carvaan is applicable only in U.S.A.

My Saregama Carvaan is not functioning properly. Where do I get it repaired?

If your Saregmama Carvaan is not functioning properly, please write to us on help@saregama.com . In response, we will send you an email with the address where you can send us the unit back with the original invoice copy. If the warranty is still valid and the product issue meets our warranty policy, we will replace or repair the unit.

How many songs are pre-loaded on Saregama Carvaan?

Saregama Carvaan is pre-loaded with 5000 MP3 songs.

Which artistes are available in Saregama mode?

The artistes category in Saregama mode has 24 channels dedicated to legends like Lata Mangeshkar, Mohammed Rafi, Kishore Kumar, Jagjit Singh etc. For a full list of all channels available on Saregama.com

Name a few mood based channels in Saregama mode

Saregama Carvaan comprises 9 mood based channels including Romance, Sad, Happy and Sufi.

How many Geetmala channels are available in Saregama mode?

There are a total of 50 Geetmala channels spanning across five decades of the Geetmala Ki Chaon Mein collection by Ameen Sayani.

For a full list of all channels available in this category click here

I am trying to Gift Saregama Carvaan from saregama.com to my friend based in UK. I am unable to do so. Why?

Currently, Saregama Carvaan can be gifted to residents of India only saregama.com.

What is the maximum number of Carvaans I can gift?

There is no upper limit on the number of Saregama Carvaans that you can gift. However, you can gift a maximum of 10 units in a single transaction.

Why is my Saregama Carvaan not catching FM signal or it catches the signal in one room and not in the other.?

Catching of external FM signal entirely depends on the strength of the signal in your area. If the location or area where you have kept the Saregama Carvaan has a weak FM signal, there is a possibility that you may face interruption in FM output.

Can I select the songs on my own?

The songs play in a random order. The songs cannot be selected manually . Though there is a Previous (<) and Next button(>) in case you want to jump to another song.

Can I create my own playlist?

No, you cannot create your own playlist though you can play your own songs through USB or Bluetooth.

Can I extend the warranty?

No, there is no such facility right now.

What is Cancellation Policy ?

If you have ordered from amazon , the cancellation policy of amazon will apply.

What is Warranty Policy ?

Warranty will be valid only when the Warranty Card or original Purchase Invoice is presented for service

  • Saregama Carvaan offers 1 year warranty against the main unit
  • Accessories are not covered under warranty
  • Saregama reserves the right to decline warranty service, if the above documents are not presented or if the information contained is incomplete or the Warranty Card is found to be tampered with.
  • This Warranty shall not cover any damages resulting from un-authorized adaptations or adjustments to the product.
  • This Warranty will be void if the serial no. on the product has been altered, removed or defaced.
  • This Warranty does not cover damage caused to the product due to improper usage by the customer or incorrect connection of the product to any external equipment which not approved by Saregama. Any deficiency in product performance due to signal reception through third party equipment or third party software will not be under the purview of this warranty.
  • This Warranty does not apply to normal wear and tear to the memory card, speaker, battery and display panel if the product is used in commercial, business, industrial, educational or rental applications.
  • This Warranty shall not apply to damages caused to the product by accident, lightening, fire, water or liquid spillages, sudden drops, excessive shock or any external cause beyond Saregama's control and/or any damage caused due to tampering of the product by an unauthorized agent.
  • This Warranty does not cover liability for loss of data. If the content of the memory is altered, deleted, or in any way modified, Saregama shall not be responsible and if serviced under warranty, the product will be returned configured as originally purchased.
  • Saregama reserves the right to replace the defective part with an equivalent and/or reconditioned unit.

What is the Return Policy ?

The return policy of amazon will apply.

What is the Replacement Policy ?

The product will be replaced only if the issue is found to be irreparable.

What is Dead on Arrival Policy ?

Dead on arrival applies when a newly purchased product does not function at all. In such a case, it will be replaced free of cost. However, such cases need to be reported within 10 days from the date of receipt of the product.To report such a case,email on help@saregama.com mentioning these details; Name, Serial Number of the unit, issue with the unit.

Dead on arrival doesn’t apply to the following cases:

  • If the product has been damaged / tampered/mishandled with by the customer
  • If the customer is not able to provide the original invoice
  • If the customer has registered a return request for the product
  • Loss of any spare part by the customer
  • Any other wear and tear caused to the product by the customer

What is the Refund Policy ?

Refund policy of amazon will apply.

I am a creative director and work with an Ad agency. How do I check if a song belongs to Saregama or not?

To know if a song belongs to Saregama, please follow the simple steps listed below:

  • Click on the License Songs tab on saregama.com
  • Click on 'Check if Saregama has the song'
  • Enter the Song name and click Search
  • If the song belongs to Saregama, you will find a link to it which will enable you to listen to the song to confirm if we have the required version.

I work with a production house. We would like to license a few songs from Saregama. What do we do?

To license the songs that belong to Saregama, follow the simple steps listed below:

  • Click on the License Songs tab on saregama.com
  • Search the songs that you want to license
  • Select the songs
  • Click on the 'Get Selected Songs' tab
  • You will be presented with a form. Fill in the required details
  • When we receive these details we will get in touch with you
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