How many pre-loaded songs are present in the Carvaan Musicbar Malayalam?

Carvaan Musicbar Malayalam comes pre-loaded with 1000 Evergreen Malayalam songs of legendary artistes like K.J. Yesudas, P. Susheela, S. Janaki, M.S. Subbulakshmi, Chittibabu & many more. You can enjoy these songs in Saregama mode only. You can view the entire song list on: www.saregama.com/musicbar/carvaanmusicbar.

I can see buttons on the top panel of the Carvaan Musicbar Malayalam, what are these?

The top panel consists of the following buttons:

Mode buttons:
Saregama Mode: to activate Saregama Mode
USB/AUX-IN Mode: to activate USB/AUX-IN Mode
HDMI/Co-axial Mode: to activate HDMI Mode once the HDMI ARC cable is connected to Musicbar & TV OR to activate Co-axial Mode once the Co-axial cable is connected to Musicbar & TCarvaan Musicbar Malayalam comes pre-loaded with 1000 Evergreen Malayalam songs of legendary artistes like K.J. Yesudas, P. Susheela, S. Janaki, M.S. Subbulakshmi, Chittibabu & many more. You can enjoy these songs in Saregama mode only. You can view the entire song list on: www.saregama.com/musicbar/carvaanmusicbar V
FM: to activate FM Mode
Bluetooth Mode: to activate Bluetooth Mode

Track Controls: Play/Pause: to play/pause the songs in any of the modes <>: to move the previous / next song in any mode; these buttons will be deactivated in HDMI / Co-axial mode

Other buttons: Power button: to switch on/off the Musicbar
Volume controls: to increase/decrease volume

Can I load songs of my choice in the Carvaan Musicbar Malayalam?

You can listen to the songs of your choice by connecting the Carvaan Musicbar Malayalam via Aux- In or Bluetooth to your phone or insert a USB with your favourite songs loaded inside.

What is the power of the speakers?

The power of the speakers is as follows:

Carvaan Musicbar Malayalam: 4 speakers of 15 Watts each

Does Carvaan Musicbar Malayalam have a slot for a micro USB card?

There is no Micro SD slot on the Carvaan Musicbar Malayalam.

How do I power on the Carvaan Musicbar Malayalam?

To power on and enjoy the Carvaan Musicbar Malayalam follow the steps below:

• Connect the Power Adapter to the wall plug and the other end to “DC in” port on the back panel of the device
• Switch on the power from wall plug
• Click on the “Power” button on the top panel of the device/remote to power it on
• Enjoy your music on the Carvaan Musicbar Malayalam

What are the connectivity options available?

You can listen to your personal collection of music by connecting the Carvaan Musicbar Malayalam to your phone using Aux-IN cable or Bluetooth. Alternately, you can also plug in your USB to listen to your favourite songs. You can also connect your Carvaan Musicbar Malayalam to your TV using HDMI ARC cable or Coaxial In cable. Remember to tune to the specific mode on TV.

My Carvaan Musicbar Malayalam has multiple mode buttons, how do they work?

The Carvaan Musicbar Malayalam has multiple modes. To go to any mode, press the mode button from the top panel of the unit or the remote. Once you are in a mode, the mode button on the units turns blue.

The modes are detailed as below:

• Saregama mode: You can listen to 1000 evergreen Malayalam songs that are pre-loaded in the Carvaan Musicbar Malayalam under Saregama mode; press the <> button for 3-4 seconds to skip 10 songs backward or forward
• Bluetooth Mode: Stream songs from your mobile phone, tablets via Bluetooth on the Carvaan Musicbar Malayalam
• USB / AUX-In mode: press the mode button to move between USB and Aux In Mode. Default mode on first power on / reset is USB mode
  • USB mode: Plug in a USB (upto 32 GB) to listen to your personal collection of songs
  • Aux In mode: Connect your mobile phone to the Carvaan Musicbar Malayalam using an Aux cable to play the songs of your choice on the unit speakers
• FM mode: Tune into your favorite FM stations by pressing the FM mode button. Once in the FM mode, press the Play/Pause button on the panel for 3-4 seconds and it will auto tune all the available stations. There is a wired antenna within your Carvaan Musicbar Malayalam for enhanced FM connectivity. To move between FM stations, press the <> buttons
• HDMI / Co-axial In: press the mode button to move between HDMI and Co-axial In Mode. Default mode on first power on / reset is HDMI mode

• Connect one end of the HDMI ARC cable to the Carvaan Musicbar Malayalam and the other end to the TV; ensure your TV is in HDMI source setting. The audio of TV will now play on the Carvaan Musicbar Malayalam
• Co-axial mode: Plug the lose end of co-axial cable on the unit to the co-axial out port on the TV, put the TV audio Settings to Co-axial to play the TV audio on the speaker

Please describe the functionality of the Saregama Carvaan Musicbar Malayalam remote

The functionality of the remote buttons is as follows:

• Power: To turn On/Off the Musicbar; please note the unit needs to be turned on from the power source. You cannot switch on/off the power source of the Carvaan Musicbar Malayalam from this remote
• Mode selection:
  • Saregama / Bluetooth / FM / USB / Aux In / HDMI / Co-axial: press any of the mode buttons on the remote to be on the desired mode
• Equalizer controls:
  • Bass: Increase / decrease the bass
  • Treble: Increase / decrease treble
• Track controls:
  • Play / pause: Play / pause the song
  • <>: To move to the previous / next song; these buttons will be disabled in HDMI / Co-axial mode / Aux In mode
  • Volume control: To increase/ decrease volume

I want to mount my Carvaan Musicbar Malayalam on the wall, Can I?

Yes, you can mount your Carvaan Musicbar Malayalam on the wall with the help of the Wall Mount Kit that comes included in the box. Please refer to the installation guide provided with the box to help you wall mount the unit.

Installation guide is also available on: www.saregama.com/Musicbar/Malayalam

I have a spare subwoofer. Can I use it with my Carvaan Musicbar Malayalam?

To ensure technical superiority and safety, it is advised that you use only the subwoofer that comes bundled with the Carvaan Musicbar Malayalam.

Is there a display screen on the Carvaan Musicbar Malayalam?

No, there is no display screen on the Carvaan Musicbar Malayalam.

Can I control my Carvaan Musicbar Malayalam via an App as well?

The 'Saregama Carvaan' app is to be used along with the Carvaan Musicbar Malayalam. This app enables you to browse through the library of 1000 pre-loaded songs on the unit. In addition, the app allows you to search for your favourite song or even create playlists of your choice.

How can I connect my Carvaan Musicbar Malayalam with my TV?

There are 2 ways to connect the Carvaan Musicbar to TV:

Via HDMI ARC Cable

• Plug one end of the HDMI ARC cable to HDMI (ARC) port on the TV and the other end to the HDMI port on the back panel of the device
• Turn on the TV
• Press the HDMI button on the device/remote to switch to HDMI mode
• Enjoy the TV audio on the Carvaan Musicbar Malayalam
• If the device is on any mode other than HDMI, press the HDMI button on device/remote to switch to HDMI mode

Via Co-Axial cable:

In case the TV is not compatible with HDMI Audio Return Channel (ARC), connect a Co-Axial cable from the TV to the device to enjoy the TV sound output on device speakers.

• Connect the Co-Axial cable to the back panel of device and the audio out port on TV
• Turn on the TV
• Press the button on remote to switch to Co-Axial mode

How to check if my TV is ARC compatible?

ARC- compliant HDMI ports are normally labelled with the letters "ARC" for easy identification.
Check your TV's HDMI ports and see if ARC is printed on any of these connectors. If you don't see the letters "ARC" on the HDMI ports, most likely your TV does not support ARC functionality. You can also refer to the manual that came along your TV or visit their support website for more information.

How do I listen to the pre-loaded songs given in the Carvaan Musicbar Malayalam?

Saregama mode is the default mode when you first power on the Carvaan Musicbar. If you have switched any modes, press the Saregama mode button on the unit / remote to listen to pre-loaded songs. You can use the play / pause, track controls and volume controls in Saregama mode.

Alternately, you can use the Saregama Carvaan app to browse / search the pre-loaded collection of songs.

Is the Carvaan Musicbar AUX compatible? How do I use it AUX mode?

Carvaan Musicbar allows you to play the songs you like from your mobile phone, tablet or laptop. To play songs in Aux-In, connect the Aux cable to your phone and the Aux-In port on the back panel of the unit & press the USB/Aux-In mode button from the unit / remote.

Is it voice enabled or compatible with voice assistants like Alexa or Google?

No, it does not offer voice assistance currently.

How do I connect my subwoofer with Carvaan Musicbar Malayalam?

The Subwoofer comes with an attached Co-axial cable. One end of the cable is plugged in to the subwoofer, plug the other end in the SW out port on the back panel of the unit.

There is a red / green light on the Power button on top panel of the Carvaan Musicbar Malayalam. What is it?

When you power on the Carvaan Musicbar Malayalam, the backlight turns green. When the unit is connected to a power source but not in use, the backlight color is red.

There is a blue light on the mode buttons on top panel of the Carvaan Musicbar Malayalam. What is it?

The blue light on the mode indicates that you are currently using that mode on the Carvaan Musicbar Malayalam.

Can I connect the Carvaan Musicbar Malayalam to Wi-Fi?

Currently there is no such provision.

How do I reset the Carvaan Musicbar Malayalam to default settings?

Power On the Carvaan Musicbar Malayalam and press the USB / Aux mode button for 3-4 seconds from the unit and your Carvaan Musicbar will automatically restore factory settings. Please note, once reset is completed all previously saved FM stations will be lost.

Where are the Equalizer controls of the Musicbar?

The equalizer controls i.e. bass & treble are available on the remote.

1. BASS: Increase / decrease the volume of the base / low frequency notes
   ii. TREBLE: Increase / decrease the volume of the treble / high frequency notes

Are there any audio modes available to enhance my audio experience on the Carvaan Musicbar Malayalam?

There are 4 audio modes available to enhance your experience:
i. Movie: Creates a live concert like experience
ii. Music: Enhances the cinematic effects and provides a theatre like experience
iii. News: Special mode for TV programmes like reality shows, news etc.
iv. 3D: Play your favorite games in a stadium like environment

You can access these modes from the remote only

Can I play Carvaan Musicbar Malayalam pre-loaded songs on another speaker via AUX or Bluetooth?

No, you can only play the pre-loaded songs on the Carvaan Musicbar Malayalam.

How do I get the Saregama Carvaan app?

Use one of the options below for help with downloading the app:

• Go to Google Play store/ Apple App store and search for the ‘Saregama Carvaan’ app to download the app.
• Click for a direct link to the app on your app store

oGoogle Play store

o Apple App store

How do I connect the Saregama Carvaan app and the Saregama Carvaan Musicbar Malayalam unit?

You can connect the app and the Carvaan (the premium variant) unit by following the steps below:

• Power on your Carvaan Musicbar Malayalam unit
• Press the Saregama mode button
• Turn on the Bluetooth of your mobile phone and ‘allow new connections’ under the Bluetooth settings on your mobile phone
• On your mobile device, go to the Saregama Carvaan app
• Go to the ‘Bluetooth Settings’ tab on your app and press ‘Carvaan Musicbar Malayalam’
• The Saregama Carvaan app and the unit are connected

I tried to connect my Carvaan Musicbar unit and the Saregama Carvaan app on my phone. However, I am unable to connect. Why?

Your Carvaan Musicbar may not be compatible with the app and hence, you are unable to connect the unit and the Saregama Carvaan app.

How do I know if my Saregama Carvaan Musicbar Malayalam unit is compatible with the Saregama Carvaan app?

All the Carvaan Musicbar units which are compatible with the Saregama Carvaan app, have mentioned so on the packaging of the unit and the manual that comes along with the unit.

I want to play songs from my USB on the Carvaan Musicbar Malayalam. How do I do it?

Plug the USB drive in the USB slot present on the back panel of the Carvaan Musicbar Malayalam and press the USB mode button on the Musicbar/ remote. Music loaded in your USB automatically starts playing once successfully connected.
Please note:
Carvaan Musicbar Malayalam supports pen drive up to USB version 3.0.
You cannot play songs from external hard drives, mobile phones, laptops etc. on Carvaan Musicbar Malayalam. You can only play songs from pen drives with a storage capacity upto 32 GB

What if I have other questions?

For any other questions regarding the Carvaan Musicbar Malayalam, please contact Carvaan Customer Service on 18001027799. You can also mail us at feedback@saregama.com

You can also Whatsapp on 8657499000.

I have an issue with the unit. Where can I raise a complaint?

If you are facing an issue with the unit, please write to us on feedback@saregama.com. or call on 18001027799 (9:00 am to 9:00 pm) to report the issue.

Please note: Product unboxing video is mandatory to raise a complaint about missing / damaged (Accessory / Product). The video can be shared on feedback@saregama.com.

You can also Whatsapp on 8657499000.

Whom do I contact for After Sales Service within warranty period?

A dedicated toll free helpline number can be called up from 9 am to 9 pm from Mon- Sun. A service agent/ technician will come to your home and check the product for any issues.
Toll Free number: 18001027799. If the product needs to refurbished, the pick-up and drop will be arranged by the company.

What is the Replacement Policy?

The product will be replaced only if the issue is found to be irreparable.

What is dead on arrival Policy?

Dead on arrival applies when a newly purchased product does not function at all. In such a case, it will be replaced free of cost by our service center. However, such cases need to be reported within 10 days from the date of receipt of the product to report such a case, call on 18001027799. A service agent will visit your house to check the product. If found to be in a non-working condition, the product will be replaced. Dead on arrival doesn’t apply to the following cases:

- If the product has been damaged / tampered/mishandled with by the customer

- If the customer is not able to provide the original invoice

- If the customer has registered a return request for the product

- Loss of any spare part by the customer

- Any other wear and tear caused to the product by the customer

What is the Refund Policy?

Any refund will be made only in case the order is cancelled before the dispatch. If the product has been dispatched to the customer, no refund shall be done. The refund will not be applicable in the below scenarios:
- Change of mind

- Want a different colour

- Product does not meet the expectation

- No longer need the product

- Change of mind

- Loss of any spare part at customer's end

- Any other wear and tear caused to the product at customer's end

What is the Warranty period on this product?

Carvaan Musicbar Malayalam comes with a 1 year Warranty on all parts, excluding accessories. This includes servicing/ repair or replacement of damaged parts.
The warranty does not apply and does not cover the following:
- Liability for loss of data/content loaded in the product due to misuse or tampering.
- Damage caused due to force majeure events; events caused by fire, water, electrical disturbances etc.; events beyond the control of Saregama; acts of negligence or mishandling; usage for commercial, business, industrial, educational, or rental purposes
To know more click here: www.saregama.com/Musicbar

I bought a Carvaan Musicbar Malayalam but there is no serial number on the unit or the outer box. I am not able to activate warranty without the serial number. What should I do?

Serial number is mandatory for activating and availing the warranty of Carvaan Musicbar Malayalam. Please note that the warranty will stand invalid if the unit is found without a genuine serial number. The product will be treated as a non-genuine product and will not be considered by Saregama either for in warranty repair or out of warranty. In such a case, Saregama advises you to please return the product to the seller and take a product that has an intact serial number. A serial number is put up on the outer box as well as the bottom of the unit.

I have misplaced my Carvaan Musicbar Malayalam invoice. How do I avail the warranty?

Invoice is mandatory to avail warranty. In case the invoice is unavailable, the issue/ complaint/ service request will be considered as out of warranty. Any repair/ service needed will be addressed to and he repair will be chargeable as per the applicable service charge and price of spares applicable at that point of time. If you had previously registered the warranty through SMS, please do mention the same to the customer care representative for him to validate your warranty validity.

Do I need to carry my Carvaan Musicbar Malayalam to the service centre?

Home service and Pick-up warranty are provided. Home service warranty requires customers to have a technician visit their home and service the product. This type of warranty can be availed by customers in locations where there is an authorised service technician available. Pick-up warranty service requires that the product along with th6e original invoice to be picked up from customer's location, at sole cost and responsibility of the company. Once the Product is serviced/repaired/replaced, the company shall be responsible to deliver the product back to the customer.

Is the warranty applicable only in India?

The warranty on Carvaan Musicbar Malayalam is applicable only in India.

I am trying to Gift Saregama Carvaan Musicbar Malayalam from saregama.com to my friend based in UK. I am unable to do so. Why?

Currently, Carvaan Musicbar Malayalam can be gifted to residents of India only.

What is the maximum number of Carvaan Musicbar Malayalam units I can gift?

There is no upper limit on the number of Carvaan Musicbar Malayalam units that you can gift. However, you can gift a maximum of 10 units in a single transaction.

What are the payment options available if I want to gift a Saregama Carvaan Musicbar Malayalam?

If you are based in India, you can pay via PayTm wallet, credit card, debit card or net banking.

I have gifted my friend Saregama Carvaan Musicbar Malayalam. How do I track the status of my order?

To check the status of your order, go to Carvaan Musicbar Malayalam with app > Buy Now > Track Your Order

I want to cancel my order for Saregama Carvaan Musicbar Malayalam. I am unable to do so. Why?

Cancellation is allowed only until your order hasn't been dispatched. Your order must have been dispatched and hence, you are unable to cancel it.

To check your order status, go to Carvaan Musicbar Malayalam > Buy Now > Track Your Order

Can I create my own playlist on Saregama Carvaan Musicbar Malayalam?

No, you cannot create your own playlist though you can play your own songs through USB or Bluetooth.

1. Download the ‘Saregama Carvaan’ app from Google Play Store or the App store
2. Sign in and go to ‘Create Playlists’ under My Playlist(s)

Can I extend the warranty?

No, there is no such facility right now.

What is Cancellation Policy?

An order placed on saregama.com can be cancelled only before the dispatch of the product. If the product has been dispatched from the warehouse, the order cannot be cancelled. The status of your order can be tracked from the option on saregama.com. If the order has been dispatched, the option will be automatically disabled. No cancellation will be accepted after the product has been dispatched.

You can check your order status from track order option.

How long does the cancellation process take?

An order placed on saregama.com can be cancelled only before the dispatch of the product. The cancellation request will be registered immediately.

How does the amount get refunded in case of cancellation?

The amount will be refunded in case of payment through Credit Card, Debit, Net banking and Paytm. The refund will be credited to the same account (credit card/ debit card/ net banking and paytm) from which the payment of your Carvaan (the premium variant) was made. It will take approximately 7-21 working days to process the refund.

What is Warranty Policy?

Warranty will be valid only when the Warranty Card or original Purchase Invoice are presented together for service

• Saregama reserves the right to decline warranty service, if the above documents are not presented or if the information contained is incomplete or the Warranty Card is found to be tampered with.
• This Warranty shall not cover any damages resulting from un-authorized adaptations or adjustments to the product.
• This Warranty will be void if the serial no. on the product has been altered, removed or defaced.
• This Warranty does not cover damage caused to the product due to improper usage by the customer or incorrect connection of the product to any external equipment which not approved by Saregama. Any deficiency in product performance due to signal reception through third party equipment or third party software will not be under the purview of this warranty.
• This Warranty does not apply to normal wear and tear to the memory card, speaker, battery and display panel if the product is used in commercial, business, industrial, educational or rental applications.
• This Warranty shall not apply to damages caused to the product by accident, lightening, fire, water or liquid spillages, sudden drops, excessive shock or any external cause beyond Saregama's control and/or any damage caused due to tampering of the product by an unauthorized agent.
• This Warranty does not cover liability for loss of data. If the content of the memory is altered, deleted, or in any way modified, Saregama shall not be responsible and if serviced under warranty, the product will be returned configured as originally purchased.
• Saregama reserves the right to replace the defective part with an equivalent and/or reconditioned unit.

I bought a Saregama Carvaan Musicbar Malayalam but there is no serial number on the unit or the outer box. I am not able to activate warranty without the serial number. What should I do?

Serial number is mandatory for activating and availing the warranty of Carvaan Musicbar Malayalam. Please note that warranty will stand invalid if the unit is found without a genuine serial number. The product will be treated as a non-genuine product and will not be considered by Saregama either for in warranty repair or out of warranty. In such a case, Saregama advises you to please return the product to the seller and take a product that has an intact serial number. A serial number is put up on the outer box as well as the bottom of the unit.

I have lost my invoice. How do I avail of the warranty?

Invoice is mandatory to avail the warranty. In case the invoice is not available, the complaint/service request will be considered as out of warranty. A technician visit / repair service will be arranged and charges will applicable for out of warranty service. The service will be chargeable as per the applicable service charge and price of spares at that point of time.

In case, the order was placed online on any website where Carvaan is listed (any market place), then you can present the bill received on email.

You can also call our toll free helpline no. 18001027799 and our customer care representatives will advise you on the warranty status if you can provide them serial number of your Carvaan Musicbar.

My friend gifted Saregama Carvaan Musicbar Malayalam to me. I don’t have an invoice. How do I avail the warranty?

You can call our toll free helpline no. 18001027799 and our customer care representatives will advise you on the warranty status if you can provide them serial number of your Carvaan Musicbar Malayalam.

If the serial number is also unavailable, the complaint/ service request will be considered as out of warranty. A technician visit / repair service will be arranged and charges will applicable for out of warranty service. The service will be chargeable as per the applicable service charge and price of spares at that point of time.