What is the Carvaan Upgrade Program?

The Saregama Carvaan Upgrade Program allows you to exchange your existing Carvaan for the latest variant of Carvaan i.e. Carvaan 2.0

The upgrade allows you to buy the product for Rs instead of Rs i.e. a flat discount of Rs 0 on MRP.

I have Saregama Carvaan Tamil. Can I upgrade the same?

Yes. You can upgrade your Carvaan Tamil or any other variant of Carvaan. For the list of products eligible for upgrade See More

I want to upgrade from a Saregama Carvaan Porcelain White to Saregama Carvaan 2.0 Gold. What should I do?

Currently, you can only upgrade to Carvaan 2.0 only.

I want to upgrade from a Saregama Carvaan Mini to Saregama Carvaan 2.0. What should I do?

You can only upgrade your Carvaan or its variants to Carvaan 2.0. For the list of products eligible for upgrade See More

What are the features of Saregama Carvaan 2.0?

Saregama Carvaan 2.0 is a portable digital audio player comes with 5000 preloaded evergreen Hindi songs and 130+ stations along with 280+ daily updated Wi-Fi stations. The Saregama Mode is categorized into – Artistes, Specials, Geetmala and Wi-Fi.

Artists includes 65+ music stations dedicated to legends.

Specials category offers an array of specially curated 15+ music stations like Romance, Sad, Gurbani, Mangeshkars, Kapoors, Ghazal, Bhakti.

The Geetmala houses the entire 50 years Ameen Sayani's Geetmala countdown collection spanning across 50 volumes.

The Wi-Fi category which is the latest addition allows you to connect with your home Wi-Fi and offers content for each member of your family. To enjoy Wi-Fi based stations connect Carvaan to a Wi-Fi network using the ‘Saregama Carvaan’ app. It gives you access to additional 20000 Hindi songs along with 280+ daily updated Wi-Fi based audio stations. The Wi-Fi based stations include content spread across genres like Devotional, Lifestyle, Health & Wellness, Kids, Entertainment and many more.

I want to upgrade from Saregama Carvaan Bengali to Carvaan 2.0. what are the steps?

• Step 1: Click on Upgrade Carvaan floater icon
• Step 2: Choose your Carvaan 2.0 colour
• Step 3: Fill in your existing Carvaan pick up details & your delivery address for Carvaan 2.0
• Step 4: Pay and enjoy your Carvaan 2.0

I have two Saregama Carvaan units. Can I upgrade both the units in one transaction?

You can upgrade only one Carvaan unit per transaction.

When I return my existing Saregama Carvaan device, should I send the charger, case or any other accessories with the device?

You can return the Carvaan unit to the pick-up executive. Accessories are optional.

I want to upgrade my Saregama Carvaan. However, I have lost my invoice. What should I do?

We don't require the invoice to upgrade your existing Carvaan.

I want to upgrade my Saregama Carvaan. However, it is not in working condition. Is it eligible for an upgrade?

In case your Carvaan is not working, you can still choose to upgrade it.

What if I decide that I want my old device back after I send it to Saregama?

Once your existing Carvaan has been picked up by Saregama, it cannot be returned to you.

While placing the upgrade request, I choose Saregama Carvaan Premium. However, can I hand over a Saregama Carvaan Bengali while pickup of existing Carvaan.

You can choose to handover any Carvaan from the list ,

When will I receive my newly ordered Carvaan?

Once your existing Carvaan is received at the warehouse, the newly ordered Carvaan will be delivered to you within 5-7 working days

Can I track my order once I have placed the upgrade request?

Yes, to track your order go to Upgrade Carvaan > Track Order on saregama.com

What if I have other questions?

For any other questions regarding the Upgrade program, please contact Carvaan Customer Service on 18001027799 You can also mail us at exchange@saregama.com