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Product Description

  • 5000 songs categorised into 50+ dedicated stations
  • Bluetooth, USB/Aux In support
  • FM/AM radio
  • 3.5 mm audio jack for connecting external speakers/ headphones
  • Rechargeable battery; approximately 5-hour playtime when battery is fully charged
  • Available with remote
  • Android device compatible charger
  • Dimensions : (W) 28.9 cm x (H) 22.6 cm x (D) 8.4 cm; Weight : 1.3 kgs
  • LCD Dot Matrix Screen

Digital Audio Player

$ 119.99 + taxes as applicable

50+ Dedicated Stations

Retro is back with the launch of Saregama Carvaan Premium Punjabi. It is a portable digital audio player with in-built stereo speakers that comes with 5000 preloaded evergreen Punjabi Folk songs and Devotional songs and Hindi songs categorized into 50+ stations.

The digital audio player offers 4 modes - Saregama, USB/AUX IN, FM/AM and Bluetooth.

The Saregama Mode is categorized into - Artistes, Moods & Bollywood

Artistes: 20+ music station dedicated to legendary singers like Gurdas Maan, Kuldeep Manak, Mohd. Saddiq, Amar Singh Chamkila, Lal Chand Yamla Jatt, Surinder Kaur, Narinder Biba, Jagjit Singh, Alam Lohar & many more

Moods: 5+ music stations dedicated to the themes like Path, Shabad/Keertan, Lok Geet, Geet Shagna De, Virsat-E-Punjab, Sad, Romantic, Happy and others

Bollywood: 20+ music stations dedicated to artistes like Lata Mageshkar, Kishore Kumar, Asha Bhosle, Mohammed Rafi, Mukesh, S.D. Burman, R.D. Burman, Laxmikant-Pyarelal & many others

With the option to tune into FM/AM, Carvaan doubles up as your home radio too. You can also enjoy your personal collection of songs by plugging in a USB drive. Alternatively, you can connect your phone or tablet to Carvaan using Bluetooth or an AUX IN cable. Carvaan works on a rechargeable battery that lasts for approximately 5 hours.

With its premium retro look, extensive content library, ease-of-use and warranty, Saregama Carvaan Premium Punjabi becomes the perfect gift for you and your loved ones.

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saregama carvaan-gift for music lovers image Royal blue with Remote $119.99 + taxes as applicable

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    What is Saregama Carvaan Premium - Punjabi?

    Saregama Carvaan Premium - Punjabi is a music player that comes with 5000 pre-loaded Punjabi and Hindi MP3 songs from the Saregama catalogue. The songs are categorized by Artistes, Moods and Bollywood.
    Artiste category: 20+ music stations dedicated to legendary Punjabi singers like Gurdas Maan, Kuldeep Manak, Mohd. Saddiq, Amar Singh Chamkila, Lal Chand Yamla Jatt, Surinder Kaur, Narinder Biba, Jagjit Singh etc.
    Moods category: 5+ mood based stations like Path, Shabd/Keertan, Lok Geet, Geet Shagna De, Virasat-e-Punjab, Romance, Sad, Happy and others.
    Bollywood category: 20+ music stations dedicated to artistes like Lata Mangeshkar, Kishore Kumar, Asha Bhosle, Mohammed Rafi, Mukesh, S.D. Burman, R.D. Burman, Laxmikant-Pyarelal & many more.
    You can also enjoy FM channels or listen to your personal collection of music via Bluetooth and USB.

  • What is the difference between Saregama Carvaan Punjabi and Saregama Carvaan Punjabi (the premium variant)?
  •  

    Carvaan Punjabi comes pre-loaded with a mix of 5000 evergreen Punjabi + Hindi songs and has the following features:

    • 4 modes – Saregama, USB, FM and Bluetooth mode
    • Saregama mode is further categorized into Artistes, Moods and Bollywood and has 80+ stations

    Carvaan Punjabi (the premium variant) comes along with all the features of Saregama Carvaan Punjabi, in addition offers the following:

    • Increased number of music stations – from 80+ to 130+
    • Songs playing under Artistes, Moods and Bollywood can be marked as Favourites
    • App support to browse through the songs in the unit; additional support to search a specific song or create a playlist
    • Addition of two new modes – AM and Aux In

  • Tell me more about the Saregama Carvaan Punjabi app.
  • The 'Saregama Carvaan Punjabi' app is to be used along with the Carvaan Punjabi (the premium variant) music player. This app enables you to browse through the library of 5000 old Hindi + Punjabi songs that is pre-loaded on the Carvaan Punjabi (the premium variant) unit. In addition, the app allows you to search for your favourite song or even create playlists of your choice.

  • How do I power on/ off Saregama Carvaan Punjabi (the premium variant)?
  • To power on/ off Carvaan Punjabi (the premium variant), press the power button on the top right hand corner.

  • What are the different colour variants available in Saregama Carvaan Punjabi (the premium variant)?
  • Currently, Carvaan Punjabi (the premium variant) is available only in Royal Blue colour.

  • Can I answer phone calls via bluetooth on Saregama Carvaan Punjabi (the premium variant)?
  • There is no call answering feature. Carvaan Punjabi (the premium variant) supports only Bluetooth pairing and music streaming via the Carvaan Punjabi (the premium variant) speakers.

  • How can I play music stored on my personal device (mobile phone/ tablet) on Saregama Carvaan Punjabi (the premium variant) speakers?
  • You can play music stored on your mobile phone/ tablet on Saregama Carvaan Punjabi (the premium variant) speakers by either Bluetooth or plugging in an Aux cable in the Aux In port on the back panel of Carvaan Punjabi (the premium variant).

    If you are using an Aux cable, please switch to Aux In mode on your Carvaan Punjabi (the premium variant) by pressing the USB/AUX In mode button twice.

  • What are the different modes available on Saregama Carvaan Punjabi (the premium variant)?
  • Carvaan Punjabi (the premium variant) has 4 modes i.e. Saregama mode, Bluetooth mode, FM/AM mode and USB/Aux In mode. To switch to any of these modes, press the corresponding button on Carvaan Punjabi (the premium variant).

    Here's a quick summary of what you can look forward to in each of these modes:

    • Saregama Mode: Enjoy 5000 pre-loaded songs from the Saregama catalogue spanning across categories like Artistes, Moods and Bollywood
    • Bluetooth mode: Stream songs on your personal devices like mobile phone, tablets via Bluetooth to Carvaan Punjabi (the premium variant)
    • FM/AM mode: Tune in to local FM/AM channels.
    • FM is the default mode. You have been provided with an external antenna along with your Carvaan Punjabi (the premium variant). Plug this antenna into the Aux In port for an even better quality of reception of the FM channels
    • To tune into AM, use any of the following options:
    • If you are already in FM mode, press FM/AM button again to start AM
    • If you are in any other mode, press FM/AM button twice
    • USB/Aux In mode: Plug your pen drive in to Carvaan Punjabi (the premium variant) to enjoy your personal collection of MP3 songs. You can also connect an Aux cable in the Aux IN port on the back panel of Carvaan Punjabi (the premium variant) to play songs from your phone/tablet.
    • USB is the default mode
    • To tune into Aux In mode, use any of the following options:
    • If you are already in USB mode, press USB/Aux In button again to start AM
    • If you are in any other mode, press FM/AM button twice

    When you power on Carvaan Punjabi (the premium variant) for the very first time or reset it, it will automatically be set to the default mode i.e. Saregama mode.

  • How do I navigate Artistes, Moods and Bollywood categories in Saregama mode?
  • When you switch to Saregama mode, by default one of the stations from the Artistes category will start playing automatically.

    To switch to another category (Moods/ Bollywood), press the corresponding category button. To change stations within a category, turn the station selector dial left/ right.

    Here's a quick summary of the music that you can enjoy within each category:

    • Artistes– 20+ music stations dedicated to legendary Punjabi singers like Gurdas Maan, Kuldeep Manak, Mohd. Saddiq, Amar Singh Chamkila, Lal Chand Yamla Jatt, Surinder Kaur, Narinder Biba, Jagjit Singh etc
    • Moods – 5+ mood based stations like Path, Shabd/Keertan, Lok Geet, Geet Shagna De, Virasat-e-Punjab, Romance, Sad, Happy and others.
    • Bollywood – 20+ music stations dedicated to artistes like Lata Mangeshkar, Kishore Kumar, Asha Bhosle, Mohammed Rafi, Mukesh, S.D. Burman, R.D. Burman, Laxmikant-Pyarelal & many more
    • I can see a big dial on Saregama Carvaan Punjabi (the premium variant). What is it?

    This dial is a station selector and allows you to switch between music stations.

    Here's how you can use the station selector across different modes:

    • Saregama mode: turn left/ right to change music stations when within Artistes/ Moods/ Bollywood category
    • USB/Aux In mode: turn left/ right to navigate across folders on the pen drive
    • FM/ AM mode: turn left/ right to change to previous/ next FM/AM channel

    Note: the station selector dial is disabled in Aux in mode and Bluetooth mode

    I can see <> buttons. What is it?

    <> buttons represent the previous/ next respectively.

    Here's how you can use these buttons across modes:

    • Saregama mode:go to previous/ next song
    • USB/Aux In mode: go to previous/ next song in USB mode. These buttons are disabled in Aux In mode<
    • FM/AM mode: go to previous/ next FM/AM channel
    • Bluetooth mode:<> buttons are disabled in Bluetooth mode.

  • How do I change the volume on Saregama Carvaan Punjabi (the premium variant)?
  • There is a volume dial on the right side of Carvaan Punjabi Punjabi (the premium variant). Move the dial up/ down to change the volume. You can also use the remote that comes along with Carvaan Punjabi (the premium variant) to change the volume. Alternatively, if you are playing music on Carvaan Punjabi (the premium variant) using the Saregama Carvaan app, you can use the volume button on your handset to change volume.

  • What information is shown on the display panel?
  • Here's the list of details shown on the display panel:

  • Mode indicator
    • Saregama mode: the panel shows the name of music station and name of the song that is currently playing
    • Bluetooth mode:Bluetooth indicator on the panel will be displayed. In addition, you will also be able to see whether or not your Bluetooth device is currently connected to Carvaan Punjabi (the premium variant)
    • USB mode:the panel shows the folder name and song name that is currently playing
    • Aux IN mode:the panel shows ‘AUX In’
    • FM/AM mode:FM/AM indicator on the panel will be displayed. You will also be able to see the frequency of the FM/AM channel that is currently being played

  • Battery
  •      o Whenever Carvaan Punjabi (the premium variant) is in use, the battery indicator will always be displayed on the panel

  • Favourites
  •      o Any song marked as favourite, will be indicated with a ‘Heart icon’ on the display screen

  • App connected
  •      o If the user is playing songs on Carvaan Punjabi through the Carvaan Punjabi (the premium variant) app, the display screen will show as ‘Playing from app’ and the song name

  • What happens if I press the reset button?
  • When you press the reset button, Carvaan Punjabi (the premium variant) will be set to default factory settings. In this case, you will need to re-pair your Bluetooth device and choose the category/ station, you would like to listen to. The songs you have marked as favourites will be removed from the ‘Favourites’ station.

  • What if I lose my warranty card?
  • A warranty card is typically used to indicate the date of purchase. In case you lose the warranty card, you can provide us with original invoice for Carvaan Punjabi (the premium variant).

  • There is a light indicator next to the power button with a battery icon. What is it?
  • The light indicator turns on when Carvaan Punjabi (the premium variant) is being charged. This light is automatically turned off when the battery is fully charged.

  • How do I pair my mobile phone via Bluetooth to Saregama Carvaan Punjabi (the premium variant)?
  • To pair your mobile phone to Carvaan Punjabi (the premium variant), follow the steps below:

        o Press the Bluetooth mode button on the Carvaan Punjabi (the premium variant) unit

        o On your mobile phone, turn on Bluetooth. Select 'Saregama Carvaan Punjabi' from the list of available bluetooth devices

        o Your mobile phone will now get paired automatically with Carvaan Punjabi (the premium variant)

    Once your mobile phone is paired, the display panel on Carvaan Punjabi (the premium variant) will show 'BT Device Paired'.

    Please note: At any given time, you can pair only one device with Carvaan Punjabi (the premium variant)

  • I have connected my mobile phone and Saregama Carvaan Punjabi (the premium variant) unit. However, I am unable to play songs through the Saregama Carvaan Punjabi app on my unit. Why?
  • If you have connected your mobile phone and the Carvaan Punjabi (the premium variant) unit, ensure that you are in Saregama mode and not Bluetooth mode to play songs via the app on your unit.

  • I am in Bluetooth mode. Can I stream songs from Saregama Carvaan Punjabi (the premium variant) to my mobile phone?
  • You can only stream music from your phone, laptop or any other Bluetooth enabled device to Carvaan Punjabi (the premium variant).

  • How do I listen to songs stored on my pen drive on Saregama Carvaan Punjabi (the premium variant)?
  • To play songs from your pen drive on Carvaan Punjabi (the premium variant), follow the steps below:

        o Plug your pen drive into the USB port on the back panel of Carvaan Punjabi (the premium variant)

        o Press the USB mode button

        o The first available song will start playing automatically

        o To move across folders on your pen drive, turn the station selector left./ right

        Please note:

        o Carvaan Punjabi (the premium variant) supports pen drive upto USB version 2.0

        o You cannot play songs from external hard drives, mobile phones, laptops etc. on Carvaan Punjabi (the premium variant). You can only play songs from pen drives with a storage capacity upto 64 GB

  •  I am tuned into FM/AM mode on Saregama Carvaan Punjabi (the premium variant). However, the reception of the signal is not too great. What should I do?
  • External FM reception depends on the strength of the signal in your area. If the location or area where you have kept the Carvaan Punjabi (the premium variant) unit has a weak FM signal, there is a possibility that you may face interruption in FM output. To improve reception, you can insert that external antenna that comes along with Carvaan Punjabi (the premium variant) into the Aux In port on back panel of Carvaan Punjabi (the premium variant). We recommend that you do not put the unit on charge while listening to FM/AM as it will interrupt the signal.

  • How do I set FM/AM channels on Saregama Carvaan Punjabi (the premium variant)?
  • To listen to an FM channel, follow the steps below:

        o Press the FM/AM mode button

        o The first available FM channel will automatically start playing

        o To switch to another FM channel, turn the station selector left/right or press the < > buttons

    To listen to an AM channel, follow the steps below:

        o If in FM mode, press FM/AM button again to start AM. If in any other mode press FM/AM button twice

        o The first available AM channel will automatically start playing

        o To switch to another AM channel, turn the station selector left/right or press the < > buttons

  • Does Saregama Carvaan Punjabi (the premium variant) come with a remote?
  • Yes. Carvaan Punjabi (the premium variant) comes with a remote.

  • Please describe the functionality of the Saregama Carvaan Punjabi (the premium variant) remote.
  • You can use the remote in the following instances:

        o Mode selection: to select your preferred mode

        o Mark as favourite: to mark any song under Saregama mode as favourite or unmark the song as favourite

        o Category selection: to select your preferred category when in Saregama mode

        o Manage song playout: to move to the next/ previous song or play/ pause the song

        o Volume control: to increase/ decrease volume

  • Can I power on Saregama Carvaan Punjabi (the premium variant) from the remote?
  • No. the remote does not allow you to power on/ off Carvaan Punjabi (the premium variant).

  • Which batteries can be used in Saregama Carvaan Punjabi (the premium variant) remote?
  • A CR2025 battery is used in Carvaan Punjabi (the premium variant) remote.

  • Does the remote come in different colours?
  • No. The remote comes only in one colour.

  • Is there any warranty on the remote?
  • No. there is no warranty on the remote.

  • I have misplaced/ lost the remote. What should I do?
  • If you have misplaced/ lost the remote, email on feedback@saregama.com or call on 18001727799

  • Is there any warranty on the external antenna?
  • No. there is no warranty on the external antenna.

  • I have bought an additional remote with no favourites button on it. However, it is not working with my Carvaan Punjabi (the premium variant). Why so?
  • Your Carvaan Punjabi (the premium variant) maybe the one which supports the app and has an Aux In port. The remote you bought is an older version and hence, not compatible with your Carvaan Punjabi (the premium variant) unit.

  • How do I get the Saregama Carvaan Punjabi app?
  • Use one of the options below for help with downloading the app:

    • Go to Google Play store/ Apple App store and search for the ‘Saregama Carvaan Punjabi’ app to download the app.
    • Click for a direct link to the app on your app store

         oGoogle Play store

         o Apple App store

  • How do I connect the Saregama Carvaan Punjabi app and the Saregama Carvaan Punjabi (the premium variant) unit?
  • You can connect the app and the Carvaan Punjabi (the premium variant) unit by following the steps below:

    • Power on your Carvaan Punjabi (the premium variant) unit
    • Press the Saregama mode button
    • Turn on the Bluetooth of your mobile phone and ‘allow new connections’ under the Bluetooth settings on your mobile phone
    • On your mobile device, go to the Saregama Carvaan Punjabi app
    • After launching the app, enter your serial number printed on the back of your carvaan premium Punjabi or on the packing box
    • Go to the ‘Bluetooth Settings’ tab on your app and press ‘Carvaan Punjabi app’
    • The Saregama Carvaan Punjabi app and the Carvaan Punjabi (the premium variant) unit are connected

  • I tried to connect my Carvaan Punjabi (the premium variant) unit and the Saregama Carvaan Punjabi app on my phone. However, I am unable to connect. Why?
  • Your Carvaan Punjabi may not be compatible with the app and hence, you are unable to connect the Carvaan Punjabi (the premium variant) unit and the Saregama Carvaan Punjabi app.

  • How do I know if my Saregama Carvaan Punjabi (the premium variant) unit is compatible with the Saregama Carvaan Punjabi app?
  • All the Carvaan Punjabi (the premium variant) units which are compatible with the Saregama Carvaan Punjabi app, have mentioned so on the packaging of the unit and the manual that comes along with the unit.

    Alternatively, if your Carvaan Punjabi unit comes with an external antenna and an Aux In port at the back panel of Carvaan Punjabi unit, the unit is compatible with the Saregama Carvaan app.

  • I have 2 Saregama Carvaan Punjabi (the premium variant) units. Can I use the same app to control both the units?
  • Yes. The same app will work for both the units. To switch between units, follow the steps below:

    • Open the app
    • Choose the play on carvaan option
    • Login using your facebook / mobile number / Google ID
    • Enter the serial number and go to the Bluetooth page.
    • Select Carvaan Premium Punjabi from the same
    • Song playout begins

    Note: both your Carvaan Punjabi (the premium variant) units need to be app compatible

  • I was playing music through the Saregama Carvaan app on the Saregama Carvaan Punjabi (the premium variant) unit. I happened to press the Moods category button on the unit and the playout from the app stopped. How do I play again from the app?
  • If you have pressed any button on the unit, other than the next/ previous button, the song playout will start from the Carvaan Punjabi (the premium variant) unit. To start playout from the app again, choose a song from the app and press play.

  • What are the size specifications of Saregama Carvaan Punjabi (the premium variant)?
  • Here are the dimensions approx: 28.9 cm (L), 22.9 cm (H), 8.4 Cm (W)

  • What is the weight of Saregama Carvaan Punjabi (the premium variant)?
  • The standalone weight of the Saregama Carvaan Punjabi (the premium variant) unit is approximately 1.24 kgs.

  • What is the power of the speakers?
  • The power of Carvaan Punjabi (the premium variant) speakers is 6 Watts.

  • Does Saregama Carvaan Punjabi (the premium variant) have a slot for a micro USB card?
  • There is no Micro SD slot on Carvaan Punjabi (the premium variant).

  • What is the battery and adaptor specification?
  • Carvaan Punjabi (the premium variant) has a rechargeable Li-Ion battery with a capacity of 2200 mAh. Adaptor rating is 5V, 1A.

  • How do I charge Saregama Carvaan Punjabi (the premium variant)?
  • Carvaan Punjabi (the premium variant) comes along with a wall charger. Plug the adaptor into a power socket. Connect one end of the USB cable to the adaptor and the other end to the micro USB port on the back panel of Carvaan Punjabi (the premium variant). Turn on the switch and Carvaan Punjabi (the premium variant) will start charging.

    It takes 2-3 hours to charge Carvaan Punjabi (the premium variant) completely. Whilst the battery is being charged, you will be able to see a red colour light next to the power button. This light will automatically turn off when the battery has been fully charged. A fully charged battery, should last for 5-6 hours of playout time.

    You can also look at the battery icon on the display panel for an indication of how much charge is available on Carvaan Punjabi (the premium variant). If you wish, you can also detach the adaptor and plug the cable into an alternate USB port on your laptop, music system etc. to charge Carvaan Punjabi (the premium variant).

    Please note, you cannot use Carvaan Punjabi (the premium variant) to charge any other device like a mobile phone/ tablet.

  • I have lost the charger that came along with Saregama Carvaan Punjabi (the premium variant). Is there any other way I can charge the unit?
  • You can use a power bank or any mobile phone/ tablet charger that has a micro USB cable to charge Carvaan Punjabi (the premium variant). Any charger compatible with an Android device can be used to charge the unit.

  • Can I use Saregama Carvaan Punjabi (the premium variant) whilst it is being charged?
  • You can use Carvaan Punjabi (the premium variant) whilst it is being charged. However, it may impact the FM reception. Plug this antenna into the Aux In port for an even better quality of reception of the FM channels.

  • How long does the battery last on single complete charge?
  • Once charged completely, enjoy 5 hours of playtime.

  • What does the warranty cover?
  • The warranty covers the following:

  • 1-year warranty on all parts of the Carvaan Punjabi (the premium variant). This includes repair, replacement of damaged parts and servicing
  • What if lose my warranty card?
  • A warranty card is typically used to indicate the date of purchase. In case you lose the warranty card, you can provide us with original invoice for Carvaan Punjabi (the premium variant).

  • I purchased Saregama Carvaan Punjabi (the premium variant) online. No warranty card has been issued to me. Can I still take advantage of the warranty cover?
  • To take advantage of the warranty cover, you can provide us with the original invoice of Carvaan Punjabi (the premium variant).

  • Is the warranty applicable only in India?
  • Yes. The warranty on Carvaan Punjabi (the premium variant) is applicable only in India.

  • My Saregama Carvaan Punjabi (the premium variant) is not functioning properly. Where do I get it repaired?
  • Our service centers are available across select cities in India. If you are in a city where we have a service center, please call us on 1800 102 7799 and we will arrange for our technician to visit your home and resolve the issue. You can also email us on feedback@saregama.com

    If our service center is not available in your city, you will need to take your Carvaan Punjabi (the premium variant) to the nearest city which has our service center. If your Carvaan Punjabi (the premium variant) is under warranty, please make sure you provide our technician with a copy of the warranty card/ original invoice.

  • How many songs are pre-loaded on Saregama Carvaan Punjabi (the premium variant)?
  • Carvaan Punjabi (the premium variant) is pre-loaded with 5000 MP3 songs.

  • Which artistes are available in Saregama mode?
  • The artistes category in Saregama mode has 20+ music stations dedicated to legendary Punjabi singers like Gurdas Maan, Kuldeep Manak, Mohd. Saddiq, Amar Singh Chamkila, Lal Chand Yamla Jatt, Surinder Kaur, Narinder Biba, Jagjit Singh etc. The full list of all stations is available on Saregama.com

  • What is Moods category and what are the stations included?
  • Saregama Carvaan - Punjabi comprises 5+ mood based channels including Path, Shabad/Keertan, Lok Geet, Geet Shagna De, Virsat-E-Punjab, Sad, Romantic, Happy and others

  • How many Bollywood stations are available in Saregama mode?
  • There are more than 20 music stations dedicated to artistes like Lata Mangeshkar, Kishore Kumar, Asha Bhosle, Mohammed Rafi, Mukesh, S.D. Burman, R.D. Burman, Laxmikant-Pyarelal & many more.

  • I am trying to Gift Saregama Carvaan Punjabi (the premium variant) from saregama.com to my friend based in UK. I am unable to do so. Why?
  • Currently, Carvaan Punjabi (the premium variant) can be gifted to residents of India only saregama.com.

  • What is the maximum number of Carvaan Punjabi (the premium variant) units I can gift?
  • There is no upper limit on the number of Carvaan Punjabi (the premium variant) units that you can gift. However, you can gift a maximum of 10 units in a single transaction.

  • What are the payment options available if I want to gift a Saregama Carvaan Punjabi (the premium variant)?
  • If you are based in India, you can pay via PayTm wallet, credit card, debit card or net banking.

  • I have gifted my friend Saregama Carvaan Punjabi (the premium variant). How do I track the status of my order?
  • To check the status of your order, go to Carvaan Punjabi (the premium variant) with app > Buy Now > Track Your Order

  • I want to cancel my order for Saregama Carvaan Punjabi (the premium variant). I am unable to do so. Why?
  • Cancellation is allowed only until your order hasn't been dispatched. Your order must have been dispatched and hence, you are unable to cancel it.

    To check your order status, go to Carvaan Punjabi (the premium variant) with app > Buy Now > Track Your Order

  • Can I select the songs on my own to play when in Saregama mode?
  • The songs play in a random order. The songs cannot be selected manually. Though there is a Previous (<) and Next button (>) in case you want to jump to another song. You can also mark the songs you like as Favourites. You can access all the songs marked as Favourites under Moods > Favourites and then go to your favourite song. Alternatively, you can download the Saregama Carvaan Punjabi (the premium variant) app, connect the app and the Carvaan Punjabi (the premium variant) unit using Bluetooth and choose a song to play.

  • Can I create my own playlist on Saregama Carvaan Punjabi (the premium variant)?
  • No, you cannot create your own playlist though you can play your own songs through USB or Bluetooth.

    You can also mark the songs you like as Favourites. You can access all the songs marked as Favourites under Moods > Favourites. In case you want to create multiple playlists, you can also do it from the ‘Saregama Carvaan app by following the steps below:

  • Download the ‘Saregama Carvaan app from Google Play Store or the App store
  • Sign in and go to ‘Create Playlists’ under My Playlist(s)
  • Where can I purchase the Saregama Carvaan Punjabi (the premium variant) from?
  • Carvaan Punjabi (the premium variant) can be purchased from Saregama.com, amazon, modern retail stores like Croma, Reliance Digital and retailers.

  • Can I extend the warranty?
  • No, there is no such facility right now.

  • What is Cancellation Policy?
  • An order placed on saregama.com can be cancelled only before the dispatch of the product. If the product has been dispatched from the warehouse, the order cannot be cancelled. The status of your order can be tracked from the option on saregama.com. If the order has been dispatched, the option will be automatically disabled. No cancellation will be accepted after the product has been dispatched.

  • How do I cancel the order?
  • "Cancel" order option would be reflected only if your order has not been dispatched yet. In case the order has been dispatched, there will be no option to cancel the order. You can check your order status from track order option.

  • How long does the cancellation process take?
  • An order placed on saregama.com can be cancelled only before the dispatch of the product. The cancellation request will be registered immediately.

  • How does the amount get refunded in case of cancellation?
  • The amount will be refunded in case of payment through Credit Card, Debit, Net banking and Paytm. The refund will be credited to the same account (credit card/ debit card/ net banking and paytm) from which the payment of your Carvaan Punjabi (the premium variant) was made. It will take approximately 7-21 working days to process the refund.

  • What is Warranty Policy?
  • Warranty will be valid only when the Warranty Card or original Purchase Invoice are presented together for service

    • Saregama reserves the right to decline warranty service, if the above documents are not presented or if the information contained is incomplete or the Warranty Card is found to be tampered with.
    • This Warranty shall not cover any damages resulting from un-authorized adaptations or adjustments to the product.
    • This Warranty will be void if the serial no. on the product has been altered, removed or defaced.
    • This Warranty does not cover damage caused to the product due to improper usage by the customer or incorrect connection of the product to any external equipment which not approved by Saregama. Any deficiency in product performance due to signal reception through third party equipment or third party software will not be under the purview of this warranty.
    • This Warranty does not apply to normal wear and tear to the memory card, speaker, battery and display panel if the product is used in commercial, business, industrial, educational or rental applications.
    • This Warranty shall not apply to damages caused to the product by accident, lightening, fire, water or liquid spillages, sudden drops, excessive shock or any external cause beyond Saregama's control and/or any damage caused due to tampering of the product by an unauthorized agent.
    • This Warranty does not cover liability for loss of data. If the content of the memory is altered, deleted, or in any way modified, Saregama shall not be responsible and if serviced under warranty, the product will be returned configured as originally purchased.
    • Saregama reserves the right to replace the defective part with an equivalent and/or reconditioned unit.

  • What is the Return Policy?
  • The product is non-returnable.

    Every product goes through a rigorous testing so the chances of product being defective are negligible. In case the product has any manufacturing defect or software issue, you can reach out to us on our toll free number 18001027799. A service agent will come to your door step and test the product thoroughly against all issues or defects. If any issue found, the defective part will be replaced by the service agent.

  • Whom do I contact for After Sales Service within warranty period?
  • You can call our dedicated toll free helpline no. 18001027799 between 9 am to 9 pm from Mon-Sun. Our customer care representative will raise a service request and arrange a technician visit to your place.

    You can also send an email to feedback@saregama.com with the device details and issue you are facing. We will arrange a technician visit to your place.

    The technician will assess the product for any defects and issues. If the product is within warranty, the faulty parts would be replaced/ repaired free of cost.

    In case of technician / spares unavailability in your location, we will arrange to pick up the device from your place and send it to service factory for repair and the repaired device will be delivered back to you.

  • What is the Refund Policy?
  • Any refund will be made only in case the order is cancelled before the dispatch. If the product has been dispatched to the customer, no refund shall be done. The refund will not be applicable in the below scenarios;

    • Change of mind
    • Wants a different color
    • Product does not meet the expectation
    • No longer need the product
    • Change of mind
    • Loss of any spare part at customer's end
    • Any other wear and tear caused to the product at customer's end

  • I want to gift wrap Saregama Carvaan Punjabi (the premium variant) with one of the gift wrapping paper options available. How much does it cost?
  • You can get your ordered Carvaan Punjabi Premium unit gift wrapped "Free of Cost"

  • I have ordered for 2 units of Saregama Carvaan Punjabi (the premium variant). Can I choose two different wrapping papers?
  • No. You can choose only one gift wrapping paper for both the units of Carvaan Punjabi (the premium variant) that you have ordered.

  • I have opted to gift wrap Saregama Carvaan Punjabi (the premium variant) that I have bought. However, I want to now change the gift wrapping paper. What should I do?
  • Sorry! You cannot change the gift wrapping paper once you have placed the order.

  • Can I write a personalized message along with Saregama Carvaan Punjabi (the premium variant) that I have ordered?
  • Currently, we do not have an option to write a personalized message.

  • I want order Saregama Carvaan Punjabi (the premium variant) and have it gift wrapped with the 'Happy Birthday Dad' gift wrapping paper. Do you have another another colour option for the gift wrapping paper?
  • Sorry! We currently have only the options displayed on the website.

  • How do I activate warranty on Saregama Carvaan Punjabi (the premium variant)?
  • To activate warranty, SMS the serial no. printed on your Carvaan Punjabi (the premium variant). SMS 'SC Serial No.' to 5676784

  • What is the warranty period for Saregama Carvaan Punjabi (the premium variant)?
  • Carvaan Punjabi (the premium variant) comes with 1-year warranty. The start of a warranty is determined basis the date of invoice. Free warranty is valid for upto 1 year from the date of purchase against any manufacturing defect. Warranty does not cover physical damage.

  • I bought a Saregama Carvaan Punjabi (the premium variant) but there is no serial number on the unit or the outer box. I am not able to activate warranty without the serial number. What should I do?
  • Serial number is mandatory for activating and availing the warranty of Carvaan Punjabi (the premium variant). Please note that warranty will stand invalid if the unit is found without a genuine serial number. The product will be treated as a non-genuine product and will not be considered by Saregama either for in warranty repair or out of warranty. In such a case, Saregama advises you to please return the product to the seller and take a product that has an intact serial number. A serial number is put up on the outer box as well as the bottom of the unit.

  • I have lost my invoice. How do I avail of the warranty?
  • Invoice is mandatory to avail the warranty. In case the invoice is not available, the complaint/service request will be considered as out of warranty. A technician visit / repair service will be arranged and charges will applicable for out of warranty service. The service will be chargeable as per the applicable service charge and price of spares at that point of time.

    In case, the order was placed online on any website where Carvaan Punjabi (The premium variant) is listed (any market place), then you can present the bill received on email.

    You can also call our toll free helpline no. 18001027799 and our customer care representatives will advise you on the warranty status if you can provide them serial number of your Carvaan Punjabi (Premium Variant).

  • My friend gifted Saregama Carvaan Punjabi (the premium variant) to me. I don’t have an invoice. How do I avail the warranty?
  • You can call our toll free helpline no. 18001027799 and our customer care representatives will advise you on the warranty status if you can provide them serial number of your Carvaan Punjabi (The premium variant).

    If the serial number is also unavailable, the complaint/ service request will be considered as out of warranty. A technician visit / repair service will be arranged and charges will applicable for out of warranty service. The service will be chargeable as per the applicable service charge and price of spares at that point of time.

  • Do I need to carry Saregama Carvaan Punjabi (the premium variant) to the service center?
  • Doorstep warranty is available in select cities. The allotted technician will visit your place to fix the issue as per the appointment scheduling. If there is no doorstep facility available in your location, you will have to carry the product to the nearest service center.

     

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