Some Songs don't just play.
They bring back Memories.

Presenting Carvaan Club - A curated community for retro music lovers. Join the club & download your personalized membership card.

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Carvaan Club.
A space to discover...

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Frequently Asked Questions

1. What is Carvaan Club?

Carvaan Club is a curated community for retro music lovers. Join the club & download your personalized membership card.

2. How many members are a part of the Carvaan Club?

Carvaan Club is already a growing community of 50,000+ music lovers and the family keeps getting bigger every day.

3. Is Carvaan Club free to join?

Yes, Carvaan Club is completely free to join. Just verify your mobile number, enter your name and your digital membership card is created instantly.

4. Is Carvaan Club available only in Hindi?

The Carvaan Club community is currently for all Hindi retro music lovers. Club will be starting soon for the retro songs in your preferred language.

5. How do I join?

Click on 'Download Card' button, verify your mobile number with an OTP, and enter your name. Your digital membership card will be generated instantly.

6. What details do I need to provide?

You only need to enter the name you'd like displayed on your Carvaan Club membership card.

7. I've already signed up - how do I see my card again?

Your Membership Card has been sent to you on Whatsapp from +91 8657877929. Didn't receive card? Write to us at carvaanclub@saregama.com

8. Can I download or share my card?

Yes. You can download your membership card and share it with friends and family or on social media.

9. Can I update my name later?

Yes. Update your name https://saregama.com/carvaan-club. Didn't receive card? Write to us at carvaanclub@saregama.com

10. Can I transfer my card to someone else?

No. Your Carvaan Club card is linked with your phone number and is non-transferable.

11. Can I have multiple Carvaan Club accounts?

Your membership is linked to your phone number, so only one active account is allowed per Mobile number.

12. I have followed the channel. Where can I find it?

You can find the channel under the Updates section in WhatsApp. Make sure notifications are turned on so you do not miss any updates.

13. What if I have a specific question?

For any specific queries, please write to carvaanclub@saregama.com

1. Introduction

Please read these Terms of Use carefully before using the services offered by Saregama India Limited.

By accessing or using the Carvaan Club platform, application or any related services, you agree to be legally bound by these Terms of Use.

2. Acceptance of Terms

You confirm that you have read and accepted these Terms.
You agree to comply with the Privacy Policy and all related policies.
You agree to follow all applicable laws and regulations.
Saregama reserves the right to refuse service or modify eligibility criteria.

Summary: Use of the Services is subject to compliance with these Terms, Saregama policies and applicable laws.

3. Rules and Conduct of Use

You must be at least 18 years old or have parental consent.
You must provide accurate information.
You must not upload unlawful, abusive or infringing content.
You must not attempt unauthorized access to the platform.
You must not distribute malware, spam or harmful software.

Summary: Users must comply with platform rules and must not interfere with the functioning of the Services.

4. Account Activation

Certain services require creation of an account. Personal information such as your name and mobile number may be collected during registration.

You are responsible for maintaining account security.
You must keep your information updated.
Saregama may suspend accounts suspected of fraud.

5. Scope of Services

Access to audio, video and digital content.
Chatroom and communication features.
Gaming services.
News and current affairs content.

6. Third-Party Services

Third-party services accessed through the platform are governed by their own policies. Saregama shall not be responsible for third-party content or conduct.

7. Service Availability

Services may occasionally be unavailable.
Scheduled maintenance may occur.
Software updates may be required.

8. Modification of Terms

Saregama reserves the right to update or replace these Terms at any time. Continued use of the Service constitutes acceptance of changes.

9. User Content

You retain ownership of content uploaded by you.
You grant Saregama permission to display and process such content.
Illegal or objectionable content may be removed.

10. Privacy Policy

Your use of the Service is also governed by the Saregama Privacy Policy.

11. License

A limited, non-transferable and revocable license is granted solely for personal use of the application and platform.

12. Intellectual Property Rights

All trademarks, logos, content, software and intellectual property on the platform remain the property of Saregama or respective licensors.

13. Termination

Saregama may suspend or terminate access if users violate applicable laws or these Terms.

14. Disclaimer

Services are provided on an "AS IS" and "AS AVAILABLE" basis without warranties of any kind.

15. Indemnification

Users agree to indemnify and hold harmless Saregama from liabilities arising from misuse of the Services.

16. Limitation of Liability

Saregama shall not be liable for indirect, incidental, consequential or punitive damages.

17. Governing Law

These Terms shall be governed by the laws of India. Courts in Kolkata shall have jurisdiction.

18. Grievance Redressal

For complaints or grievances, contact:

Grievance Officer: Mr. Yash Asai
Email: yash.asai@rpsg.in

19. Miscellaneous Provisions

Entire Agreement
Severability
Waiver
Force Majeure
Assignment
Relationship of Parties
Electronic Communications
Feedback
Notice
Conflict or Inconsistency

Privacy Policy

Last Updated: 1 March 2023

1. Introduction

This Privacy Policy explains how Saregama India Limited collects, stores, uses, transfers and shares your personal information when you use Saregama platforms including Saregama.com, Carvaan App, Bhakti App, Classical App, Music Store and related services.

By accessing or using the Platforms, you consent to the collection and use of your information in accordance with this Privacy Policy.

2. Personal Information We Collect

a. Information You Provide

Name and contact information
Email address and phone number
Account login credentials
Profile information
Feedback, comments and support requests
Any information shared through preferences or permissions

b. Information Collected Automatically

Usage and browsing activity
Search history and listening preferences
Device and browser information
IP address and technical identifiers
Approximate location information
Cookies and tracking technologies
Purchase and transaction information
Application permissions such as Bluetooth or SMS

c. Information From Other Sources

We may receive information from authentication providers such as Google or Facebook and from advertising or marketing partners.

3. How We Use Your Personal Information

Create and manage your account
Provide and maintain services
Process orders and payments
Personalize content and recommendations
Communicate important service updates
Send promotional offers and discounts
Respond to support requests and feedback
Improve products and develop new features
Comply with legal obligations
Prevent fraud and unauthorized activities

4. Who We Share Information With

Service providers and business partners
Companies within the Saregama group
Legal authorities when required by law
Business successors in mergers or acquisitions

5. Data Storage and Retention

Personal information is primarily stored and processed in India. Data may also be transferred to service providers located in other countries where necessary.

Information is retained only as long as required for business, legal or operational purposes.

6. Your Rights

Access your personal information
Correct inaccurate information
Request a copy of your data
Withdraw consent where applicable
Request deletion of personal data
Opt out of promotional communications

7. Data Protection and Security

We use technical and organizational measures including encryption, access controls and firewalls to safeguard personal information.

However, no internet transmission or electronic storage method can be guaranteed completely secure.

8. Third Party Websites and Services

Our Platforms may contain links to third-party websites, applications or services. Their privacy practices are governed by their own privacy policies.

9. Children

The Platforms are not intended for children under 18 years of age. Any use by minors must be under parental supervision.

10. Changes To This Privacy Policy

We may update this Privacy Policy periodically. Significant changes may be communicated through notifications on the Platforms or by other appropriate means.

11. Contact Us

a. Grievance Officer

Name: Mr. Yash Asai

Designation: Vice President – Legal

Phone: +91 8657994494

Email: yash.asai@rpsg.in

Timings: Monday to Friday, 10:00 AM – 6:00 PM

b. Platform Support Emails

Website: feedback@saregama.com
Bhakti App: feedback.bhakti@saregama.com
Classical App: feedback.classical@saregama.com
Carvaan App: feedback@saregama.com
Music Store: feedback@saregama.com
Padhanisa: padhanisa@saregama.com

Some Songs don't just play. They bring back Memories.

Carvaan Club.A space to discover...

Unheard Stories

Exclusive Invites

Rare & Timeless Songs

Stay connected with the Community

Frequently Asked Questions

1. Introduction

2. Acceptance of Terms

3. Rules and Conduct of Use

4. Account Activation

5. Scope of Services

6. Third-Party Services

7. Service Availability

8. Modification of Terms

9. User Content

10. Privacy Policy

11. License

12. Intellectual Property Rights

13. Termination

14. Disclaimer

15. Indemnification

16. Limitation of Liability

17. Governing Law

18. Grievance Redressal

19. Miscellaneous Provisions

Privacy Policy

1. Introduction

2. Personal Information We Collect

a. Information You Provide

b. Information Collected Automatically

c. Information From Other Sources

3. How We Use Your Personal Information

4. Who We Share Information With

5. Data Storage and Retention

6. Your Rights

7. Data Protection and Security

8. Third Party Websites and Services

9. Children

10. Changes To This Privacy Policy

11. Contact Us

a. Grievance Officer

b. Platform Support Emails

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Some Songs don't just play.
They bring back Memories.

Carvaan Club.
A space to discover...